Kindred is a members-only home swapping network that unlocks the ability to live a travel-rich lifestyle through the power of community. By exchanging primary residences with trusted peers, renters and owners alike can match with Kindred spirits and explore new destinations without breaking the bank.
We are on a mission to build a sharing economy that lives up to the name, and we’ve raised $26.5M+ from some of the best investors in Silicon Valley to do so, including Andreessen Horowitz, New Enterprise Associates, Bessemer Venture Partners, Caffeinated Capital, Elad Gil, and the founders of Opendoor, Figma, ClassPass, Clubhouse, Divvy, Gem, and Homebound.
The co-founders are proven leaders from the early team at proptech company Opendoor ($15B+ exit), and have each separately built and scaled products that today do $1B+ annual revenue combined.
We’re looking for the world’s top builders, executors, and believers to join us on this ride.
You can learn more about us in Forbes and TechCrunch.
At Kindred, operations is at the heart of everything we do. We’re looking to add a Business Operations Manager to join our London team to lead initiatives that helps Kindred maintain a high bar for customer experience and efficiency as we scale. This role will report into our Business Operations Lead and will help develop our core operations strategy to achieve our company goals. The ideal candidate is a self starter with a strong track record in direct to consumer operations teams.
Work closely with our Business Operations Lead to develop strategies that will improve our member experience
Develop and implement processes and procedures to improve the efficiency and effectiveness at scale
Work closely with cross-functional teams to identify areas for improvement and implement solutions
Analyze operational data to identify trends, issues, and opportunities for improvement
Monitor and report on key operational metrics
Develop and manage relationships with key stakeholders
Continuously improve processes to increase productivity and reduce costs
Are a strategic thinker with 6-10 years of experience in business operations
Strong analytical and problem-solving skills. Must have strong SQL skills - there will be a live SQL exercise as part of the interview process
Track record of success in driving efficiency, improving processes and customer experience
Excellent communication and interpersonal skills
Ability to work collaboratively with cross-functional teams
Strong project management skills
Experience working in a fast-paced environment
At Kindred, we know that good things happen when we look out for one another. We offer teammates the following benefits:
Our opening spans more than one career level. The provided salary depends on many factors, such as work experience, and transferable skills, business needs and impact, and market demands.
A vibrant, inclusive, and highly skilled team that ferociously protects team chemistry.
A culture of championship(vs. just mentorship), feedback, and continual development
Competitive cash compensation and equity
Unlimited vacation policy
Full health benefits
UNLIMITED free stays at Kindred homes during your time as an employee
$4,000 annual stipend to use toward personal travel costs related to trips in which you are staying at a Kindred home
This role is a hybrid role, but we also encourage team members to travel and adventure!
Global WeWork passes so you can work comfortably from wherever you are
Regular offsites to co-locate with the team
At Kindred, we believe that bringing together people who have different worldviews, personal circumstances, and experiences improves our customer service, work, environment, and one another. Diverse strengths, abilities, interests, and perspectives power the flow of innovation and creativity, which is vital to our success. We encourage people from all walks of life—all backgrounds, identities, genders, ages, races, religions, abilities, and socioeconomic statuses—to apply.
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