Job details

Manager, Customer Experience

Kinexus Group is seeking a Senior Manager, Customer Experience to lead a team in delivering exceptional service and support to job seekers and individuals visiting the Michigan Works! Service Centers.

Skills

Strong leadership and team management skills
Excellent communication and interpersonal skills
Analytical mindset with ability to interpret data
Detail-oriented with strong organizational skills
Passion for making a positive impact in workforce development

Responsibilities

Lead and guide a team of customer care specialists
Ensure positive and impactful customer experiences
Develop and implement strategies to enhance customer experience
Monitor key performance metrics related to customer satisfaction
Collaborate with internal teams to drive initiatives for customer experience improvement