Job details
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Manager, Customer Experience
Kinexus Group is seeking a Senior Manager, Customer Experience to lead a team in delivering exceptional service and support to job seekers and individuals visiting the Michigan Works! Service Centers.
Skills
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Analytical mindset with ability to interpret data
- Detail-oriented with strong organizational skills
- Passion for making a positive impact in workforce development
Responsibilities
- Lead and guide a team of customer care specialists
- Ensure positive and impactful customer experiences
- Develop and implement strategies to enhance customer experience
- Monitor key performance metrics related to customer satisfaction
- Collaborate with internal teams to drive initiatives for customer experience improvement
Education
- Bachelor’s Degree in business, human services, or related field
Benefits
- Competitive Salary & Benefits
- Opportunities for Growth
- Flexible work environment
To read the complete job description, please click on the ‘Apply’ button
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Kinexus Group is committed to inspiring positive economic change one person, one business, one community at a time.
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TEAM SIZE
LOCATION
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
June 9, 2024
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