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Family Engagement Specialist - (Immediate) | KIPP Un Mundo Primary image - Rise Careers
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Family Engagement Specialist - (Immediate) | KIPP Un Mundo Primary

Company Description

KIPP Texas Public Schools is a network of 54 public charter, open-enrollment, pre-k-12 schools educating nearly 32,000 students across Austin, Dallas, Houston, and San Antonio. Together with families and communities, our mission is to create joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose - college, career, and beyond - so they can lead fulfilling lives and build a more fair world.

Founded in Houston in 1994 and operating as KIPP Texas since 2018, we are looking to hire a diverse team of dynamic, collaborative, and dedicated individuals with an unyielding belief that every child will succeed. Join a Team and Family with an unwavering commitment to creating classrooms, offices, and communities rooted in belongingness, academic success and joy. If you are passionate about joining a mission and values-driven community who wants every child to want to run to school, the KIPP Texas Team and Family is for you!

KIPP Public Schools is a national network of public charter schools that prepares students with the skills and confidence to create the future they want for themselves, their communities, and us all. We are a network of 278 schools with nearly 16,500 educators and 190,000 students and alumni.

You can see all our job opportunities at https://kipptexas.org/join-our-team/.

Job Description

The Opportunity

The School Operations Team is focused on creating the conditions by which our schools can thrive by designing and leading efficient, safe, joyful, and fair systems; working to remove obstacles to learning and find creative solutions to challenges to enable the highest level of teaching and learning; and providing best-in-class customer service to families and staff members to ensure they feel welcomed, cared for and a valued member of our community.  The Family Engagement Specialist is a school based position that ensures students and families are positioned to engage in learning on a daily basis.  The Family Engagement Specialist will play a major part in building relationships with our families while setting the tone for exceptional customer service. 

Key Responsibilities

Partners with students, staff and parents to ensure students attend school every day.

  • Orients families to attendance expectations for new and existing families
  • Makes daily attendance calls to families and documents all attendance changes
  • Captures and shares any key information or context shared during calls with families
  • Participates in the weekly attendance check-in meetings with school leadership with increasing responsibilities over time
  • Partners with families and students when additional attendance supports are needed

Executes school-based re-enrollment and cultivation plans.

  • Support families through the re-enrollment process
  • Complete application verification calls and updates application system as needed
  • Assist with planning of school events and activities 
  • Partners with other schools to support families through school transitions
  • Review and submit student attrition data reports, identify trends and work with the school leadership team to improve student attrition rates

Ensures clear and effective communications with all community members and stakeholders.

  • Implement and lead parent involvement programs, ensuring engagement from families
  • Manage the translation of family communications and parent meetings
  • Capture pictures and videos for the school events and manage school communication platforms. 
  • Ensures all parent facing materials are readily available
  • Schedules parent meetings with appropriate team members
  • Build relationships with community partners in order to build brand awareness

Monitors and reviews with Assistant Principal of Operations, parent and student feedback, particularly as it relates to non-instructional services and support.

Qualifications

  • Unwavering commitment to the KIPP Texas mission, core values and willingness to go above and beyond to meet the needs of KIPP Texas students, families, and staff
  • Bilingual; English & Spanish required
  • Sense of humility, customer service mindset, and shows urgency and the ability to proactively solve problems and make decisions quickly
  • Strong communication and time management skills; ability to effectively backwards plan, juggle multiple priorities with great attention to detail, and deliver consistent and timely results
  • Team player with strong interpersonal and stakeholder management and relationship building skills
  • Ability to be calm under pressure, especially in difficult conversations with parents and staff
  • Desire to continuously learn and evolve as a professional

Additional Information

Compensation and Benefits

The starting point for the salary range for this position is $40,000 and is commensurate upon experience and internal-equity.

As a full-time KIPP Texas employee you are eligible to participate in all KIPP Texas’ benefit plans. KIPP Texas offers a robust variety of benefits choices with competitive rates, including medical, dental, and vision options, life insurance, and disability plans.

KIPP provides equal employment opportunities for all applicants and employees. As an equal opportunity employer, we hire without consideration of race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.

Average salary estimate

$40000 / YEARLY (est.)
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$40000K

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What You Should Know About Family Engagement Specialist - (Immediate) | KIPP Un Mundo Primary, KIPP

KIPP Un Mundo Primary is on the lookout for an enthusiastic Family Engagement Specialist to join our vibrant community in San Antonio, TX! If you’re passionate about fostering meaningful relationships with families and enhancing student involvement, this role is made for you. You will be at the forefront of creating an inviting atmosphere where students and their families feel empowered to engage in the learning process. As a Family Engagement Specialist, you'll be responsible for ensuring that our families understand attendance expectations and providing support to remove any barriers. You’ll make daily attendance calls, participate in meetings with school leadership, and help families navigate the re-enrollment process. You'll also play a key role in planning school events while ensuring that all communications are clear, effective, and culturally relevant. Your bilingual skills (English and Spanish) will be invaluable in building connections and fostering a sense of community among our diverse families. Your contributions will directly impact how families perceive and engage with KIPP, making your role critical to our mission. If you’re ready for a rewarding challenge and are eager to help our students thrive, KIPP Un Mundo Primary is excited to welcome you aboard!

Frequently Asked Questions (FAQs) for Family Engagement Specialist - (Immediate) | KIPP Un Mundo Primary Role at KIPP
What are the primary responsibilities of the Family Engagement Specialist at KIPP Un Mundo Primary?

The Family Engagement Specialist at KIPP Un Mundo Primary plays a vital role in fostering communication between the school and families. Key responsibilities include ensuring students attend school daily by orienting families on attendance expectations, managing attendance calls, executing re-enrollment plans, and organizing school events. Moreover, the Specialist leads parent involvement programs, collaborates with community partners, and captures feedback from families to improve non-instructional services.

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What qualifications are required for a Family Engagement Specialist at KIPP Un Mundo Primary?

To become a Family Engagement Specialist at KIPP Un Mundo Primary, candidates must demonstrate an unwavering commitment to the KIPP Texas mission and core values. Required qualifications include being bilingual in English and Spanish, possessing strong communication and time management skills, and having the ability to juggle multiple priorities effectively. It’s essential for candidates to showcase humility, a customer service mindset, and the capability to handle difficult conversations with ease.

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How does the Family Engagement Specialist contribute to student success at KIPP Un Mundo Primary?

The Family Engagement Specialist contributes to student success by creating an environment where families feel involved and valued. By ensuring regular communication and collaboration with families, this role helps address any barriers students may face in attendance and engagement. The Specialist also works on building relationships that foster trust and support the educational journey of students, enabling them to thrive academically.

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What role does bilingual communication play in the Family Engagement Specialist position at KIPP Un Mundo Primary?

Bilingual communication is a cornerstone of the Family Engagement Specialist position at KIPP Un Mundo Primary. Being proficient in both English and Spanish allows the Specialist to connect with a diverse range of families effectively. This skill ensures that all families have access to critical information, feel heard, and can actively engage in their child's education. It enhances inclusivity and strengthens the school community as a whole.

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What does the training and development look like for a Family Engagement Specialist at KIPP Un Mundo Primary?

Training and development for a Family Engagement Specialist at KIPP Un Mundo Primary are centered around fostering professional growth while aligning with KIPP's mission. New hires can expect mentorship from leadership, attending workshops focused on family engagement practices, and continuous learning opportunities. This commitment ensures that Specialists stay updated on best practices in student and family engagement, motivation tactics, and effective communication techniques.

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Common Interview Questions for Family Engagement Specialist - (Immediate) | KIPP Un Mundo Primary
How would you handle a situation where a parent is upset about their child's attendance?

When faced with an upset parent regarding attendance, it's crucial to remain calm and empathetic. Firstly, I would listen actively to their concerns without interruption, validating their feelings. I would then provide clear information about attendance policies and discuss the steps the school is taking to support their child. By ensuring transparency and expressing a willingness to collaborate on solutions, I would strive to rebuild trust and confidence.

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Can you give an example of how you would build relationships with families?

Building relationships with families begins with trust and open communication. I would focus on personalizing interactions, perhaps by organizing coffee mornings where families can meet with school staff in an informal setting. I would also keep communication regular, using newsletters or follow-up calls to share both successes and areas for improvement. Being present at school events showcases my commitment and helps foster a sense of community.

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What strategies would you use to improve student attendance?

To improve student attendance, I would implement a proactive communication strategy, reaching out to families regularly to remind them of attendance expectations and celebrate good attendance. Organizing workshops could also engage families in understanding the importance of consistent attendance. Additionally, collaborating with teachers to identify at-risk students and develop individualized plans would be essential to tackling attendance issues effectively.

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How do you prioritize your tasks in a fast-paced environment?

In a fast-paced environment, I prioritize tasks by assessing urgency and importance. I use a digital task management tool to keep track of deadlines and responsibilities. Each day, I assess what requires immediate attention and what can wait. I also build in time for unexpected tasks, ensuring a balance between planned responsibilities and reactive duties, thereby maintaining productivity.

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Describe a time when you had to communicate difficult information to a parent.

In a past role, I needed to inform a parent about their child's academic struggles. I scheduled a private meeting and approached the conversation with empathy. I began by acknowledging the child's strengths before discussing areas that needed improvement. I actively listened to the parent’s concerns, and we brainstormed strategies together, which helped create a collaborative plan to support the child's learning needs.

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What role do community partnerships play in a Family Engagement Specialist's work?

Community partnerships are essential for a Family Engagement Specialist because they help enhance resources available to families and students. I would actively seek partnerships with local organizations to provide families with access to valuable services, such as counseling or academic tutoring. By collaborating with community stakeholders, we can create a supportive network that enriches the educational experience and promotes family engagement.

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What do you think is the most challenging aspect of engaging families, and how would you address it?

One of the most challenging aspects of engaging families is overcoming language barriers and cultural differences. To address this, I would prioritize bilingual resources and employ interpreters when necessary. Additionally, I would invest time in understanding the cultural backgrounds of our families to ensure that engagement efforts are respectful and relevant to their experiences, which would help foster inclusion.

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How can a Family Engagement Specialist promote a welcoming environment at school?

A Family Engagement Specialist can promote a welcoming environment by ensuring families feel valued and included in school activities. This can be achieved by organizing events that reflect the community's culture, offering flexible meeting times to accommodate families' schedules, and creating signage that is bilingual. Regularly soliciting feedback from families on how to improve their experience will also help make them feel more involved.

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How do you see your role as a Family Engagement Specialist evolving over time?

As a Family Engagement Specialist, I envision my role evolving through continuous professional development and adapting to the changing needs of our families. I would aim to stay informed about best practices in engagement strategies and be responsive to feedback. Over time, I hope to take on leadership roles within the school to inspire others and enhance overall family involvement initiatives.

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What do you think are effective ways to communicate with parents from diverse backgrounds?

Effective communication with parents from diverse backgrounds involves understanding their specific needs and preferences. I would utilize multiple communication channels, such as phone calls, emails, and social media. It's essential to provide materials in their native language and at varying literacy levels. Creating an inclusive space for feedback, where parents can express their thoughts comfortably, would also be vital in fostering effective communication.

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DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 24, 2025

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