Customer Support Agent

We're currently in a growth phase and looking for people who can join us as soon as possible.

Learn more: www.kittl.com/career

A little about us

• Kittl isn’t just another design platform: We’re here to transform the way creators work, offering an intuitive platform as a competitive alternative to traditional design tools.

• Boasting more than 2 millions users: Over 10 million designs have been facilitated using our platform.

• Diverse team: More than 50 exceptional talent from 19 different countries.

• Product-led: Product managers, engineers, and designers are at the heart of Kittl.

• Backing: Top investors such as IVP and Left Lane Capital support us in our mission to make designing easy for everyone.

Your role at Kittl

As a member of the Customer Support team, you will play an integral role in ensuring our users have a seamless experience while using our platform. You will serve as the primary point of contact for users,  addressing user inquiries, providing product support, and delivering exceptional customer service. The ideal candidate will possess excellent communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment with minimal supervision.

What you’ll do

• Respond to user inquiries: Respond promptly to user inquiries and support requests via email & chat.

• Solve user problems: Assist users with issues related to Kittl's platform, including design tools, features, and functionalities, working diligently to resolve them, escalating complex issues to appropriate teams when necessary.

• Educate users: Guide users on how to effectively use Kittl's tools, templates, and design resources to achieve their desired output.

• Document interactions: Maintain detailed and accurate records of user interactions, including inquiries, resolutions, and feedback using our customer support system.

• Collaborate with teams: Work closely with cross-functional teams to address user feedback and enhance user experience.

• Monitor user feedback: Gather and analyze user feedback to identify trends, common issues, and areas for improvement.

• Stay updated: Stay informed about Kittl's product updates, new features, and best practices to better assist users and provide accurate information.

What you’ll need

• Customer support experience: Current or prior experience in customer support or technical support roles is required.

• Communication skills: Strong verbal and written communication skills with the ability to convey technical information clearly and concisely.

• Customer-centric mindset: Genuine empathy for users and a passion for delivering exceptional customer service.

• Problem solving skills: Strong analytical and problem-solving abilities with a proactive approach to addressing user issues and challenges.

• Team player: Ability to work collaboratively with colleagues and contribute to a positive team environment.

• Technical proficiency: Familiarity with design tools, software applications, and basic understanding of design principles are highly preferred.

Interview Process

• Interview with Hiring Manager

• Interview with HR

Benefits

• 12 PTO days per year

🌈 At Kittl, we embrace diversity and value every team member's unique background, identity, and experience. We're all about respect, honesty, and inclusivity. Together, we create a safe and supportive work environment where everyone thrives. Join us on this exciting journey of making our company and product even better!