Job details

Principal Enablement Program Manager, Global Services

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

We are looking for a highly motivated and skilled Senior Enablement Program Manager to join our Global Services team. In this role, you will be instrumental in ensuring that our customer-facing services teams, including onboarding specialists, implementation consultants, deliverability strategists, trainers, and solutions architects, are equipped with the technical knowledge, soft skills, and resources they need to support our customers.

The Senior Enablement Program Manager will lead the enablement efforts around new product launches, system/process changes, and continuous learning for the Global Services team. This role requires a strategic thinker who can design and execute training programs, manage internal communications, and provide ongoing support to ensure the team is knowledgeable, prepared, and aligned.

How You’ll Make a Difference:

Product Enablement

Lead training on new product releases, including timelines, FAQs, and key features.
Develop and maintain a centralized source of truth for product information and use cases relevant to the Services team.
Coordinate SMEs to deliver engaging training to facilitate knowledge retention and track completion across teams.
Partner with the customer education team to find opportunities for efficiencies across internal and external product enablement.
Host Q&A Office Hour sessions for teams to address any product-related questions.

Learning and skill development

Partner with Services leadership to identify key skills and create a curriculum strategy to create a world class services and consulting organization.
Have a strong point of view on what makes a successful services practitioner and develop/run soft skill development programs to help the team achieve those skills. Focusing on skills such as stakeholder management, executive communication, and strategic thinking to build a world-class services organization.
Create clear, trackable, and outcome based programs to measure the effectiveness of all enablement.

System and Process Change Enablement

Lead training and communication efforts for system and process updates that impact the services team (e.g., pricing changes, day-to-day workflow changes, new tools rolling out, etc.).
Support on strategic initiative enablement as needed throughout the calendar year (upgrade initiatives, churn initiatives, Black Friday Cyber Monday enablement, etc.).
Create and maintain centralized and up-to-date information on the changes, their impact, and how to prepare.

Cross-functional Collaboration

Lead services-wide communications and stay tightly aligned with GTM Enablement, Product Marketing, R&D, and the Customer Education team to ensure pertinent launch information and resources are shared.
Work closely with Product, Sales, and other internal teams to ensure alignment on training, product knowledge, and customer-facing materials.
Act as a liaison between the Global Services team and other departments to address concerns, share feedback, and refine training resources.

Who You Are:

Experience: 8+ years in a consulting, professional services, or learning and development role (experience in a customer-facing services organization preferred)
Strong Communication Skills: Exceptional ability to create clear, concise, and engaging training materials, presentations, and written content.
Project Management: Proven ability to effectively manage multiple projects, deadlines, and priorities.
Knowledge of Learning Platforms: Experience with LMS platforms to create courses and track learning progress.
Cross-functional Collaboration: Comfortable working with diverse teams and stakeholders across departments.
Technical Proficiency: Familiarity with product onboarding, professional service processes, and relevant tech platforms (e.g., CRM, product management tools).
Problem-Solving: Ability to anticipate needs, troubleshoot issues, and proactively find solutions for internal teams.
Adaptability: Comfortable in a fast-paced, dynamic environment with the ability to adapt to shifting priorities and timelines.

Preferred Skills:

Experience working in tech, SaaS, or similar industries.
Experience working within a Services organization and familiarity with both soft skill requirements and best practice processes
Strong understanding of product lifecycle management
Experience in soft-skill development and training
Project or program management experience

Massachusetts Applicants:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The pay range for this role is listed below. Some sales and success roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.

Base Pay Range For US Locations:

$124,000—$186,000 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here.

Klaviyo Glassdoor Company Review

3.9

Klaviyo DE&I Review

4.2

CEO of Klaviyo

Andrew Bialecki

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Average salary estimate

$155000 / YEARLY (est.)

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$124000K

$186000K

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What You Should Know About Principal Enablement Program Manager, Global Services, Klaviyo

Klaviyo is seeking a talented Principal Enablement Program Manager for our Global Services team based in Boston, MA. In this crucial role, you will empower our customer-facing teams—ranging from onboarding specialists to implementation consultants—equipping them with the necessary skills and knowledge to exceed customer expectations. You’ll design and execute innovative training programs that encompass new product launches and ongoing professional development. Your strategic mindset will be invaluable as you develop engaging content and maintain a centralized source of truth for product information. Collaboration is key at Klaviyo; you’ll partner with leadership and various internal teams to identify skill gaps and create a curriculum that fosters growth. From coordinating subject matter experts to hosting Q&A sessions, your contributions will directly impact our commitment to excellence. Your ability to manage multiple projects effectively in a fast-paced environment will ensure the team remains aligned and informed about any system changes or training needs. You’ll play a pivotal role in shaping a world-class services organization that champions customer success. So if you’re passionate, adaptable, and ready to make an impact—join us at Klaviyo, where everyone has the opportunity to thrive and innovate while helping creators harness their potential.

Frequently Asked Questions (FAQs) for Principal Enablement Program Manager, Global Services Role at Klaviyo

What are the primary responsibilities of the Principal Enablement Program Manager at Klaviyo?

As the Principal Enablement Program Manager at Klaviyo, your key responsibilities will include leading training for new product releases, managing internal communications for system and process changes, and developing robust learning programs for our Global Services team. You'll ensure that customer-facing teams, like onboarding specialists and trainers, receive the technical knowledge and soft skills necessary to excel in their roles.