Director of Revenue Operations

👋 You found us. Awesome. Something led you here, maybe a glimpse of potential and something amazing? Well that’s how we feel about Klue. 

Who are we?

Klue is a VC backed, capital-efficient high growth SaaS company. Tiger Global and Salesforce Ventures led our US$62m Series B in the fall of 2021. We’re creating the category of competitive enablement: helping companies understand their market and outmaneuver their competition. We benefit from having an experienced leadership team working alongside several hundred risk-taking builders who elevate every day.

We’re one ofCanada’s Most Admired Corporate Cultures by Waterstone HC, aDeloitte Technology Fast 50 & Fast 500winner, and recipient of both the Startup of the Year andTech Culture of the Year awards at the Technology Impact Awards.

We're looking for a Director of Revenue Operations to join Klue! Could it be you? 👀

The Director of Revenue Operations at Klue is a player-coach role with big impact. You will play a pivotal role in managing and optimizing revenue-related processes, aligning sales, marketing, customer success, and other teams, while driving revenue growth through data insights and strategic planning.

This role is responsible for identifying revenue opportunities, leading cross-functional initiatives and strategy, overseeing systems and data administration, and collaborating with various stakeholders to enhance operational efficiency and revenue generation.

👋 A message from Adrian Pape, VP, Finance & Hiring Manager:

“This is an exciting role where you get to help drive strategy for a venture-backed SaaS company by working closely with all the revenue functions at the company. Klue is a very collaborative company where we believe in the value that can be unlocked by sharing data insights across departments - you'll have the opportunity to truly impact the direction of the company. Klue’s at a great stage right now where it’s still possible to take in everything that’s happening and feel deeply connected and influential - - you'll be getting a full picture of how a SaaS company on a rocketship trajectory operates!!”

What You'll Do:

• Optimize GTM Processes - This involves developing go-to-market strategies, streamlining the customer lifecycle, and improving sales processes

• Drive Efficiency Through Automation and Technology - Evaluating and implementing tools and systems to streamline processes, reduce manual work, and enhance productivity

• Ensure Data Integrity - Overseeing data administration, implementing data governance policies, conducting regular audits, and resolving discrepancies to ensure data accuracy

• Collaborate Across Teams - Working with sales, marketing, customer success, finance, and other teams to centralize information, share insights, and bridge operations

• Lead Revenue Optimization - Identifying revenue opportunities, finding efficiencies, analyzing marketing strategies, and collaborating with company leaders to strategize and implement business initiatives

• Own Deal Desk -  Ensure all contracts are itemized and entered correctly in the CRM, and facilitate discussion with revenue teams over new and renewal deal pipeline performance against targets

• Forecast Revenue - Building revenue forecasts, managing dashboards, and communicating business goals with teams to drive revenue growth

What We're Looking For:

• Proven Experience in GTM Operations roles and partnering with GTM leaders

• Sales & Marketing Understanding - A deep knowledge of sales and marketing principles to align efforts towards revenue goals.

• Analytical & Problem-Solving Skills - The ability to analyze complex data sets, identify trends, and draw actionable insights for continuous optimization.

• Technical Expertise - Proficiency in CRM systems, marketing automation platforms, data analytics software, and other relevant tools to enhance productivity.

• Communication & Leadership - Strong communication skills to convey strategies clearly across teams and stakeholders for effective collaboration.

• Strategic Thinking - Future-oriented mindset to anticipate decisions' impact on the organization and drive revenue growth initiatives

• High level of Motivation & Delivery-Focus - You’re ambitious. Nothing feels better than getting sh*t done.

Bonus if you have experience with:

• HubSpot or similar CRM Platforms.

• Marketing Automation Platforms.

• Salesloft or Outreach.

• ZoomInfo, or similar data providers.

• Data analytics tools

How We Work at Klue:

• Hybrid. Best of both worlds (remote & in-office)

• We have a great, centrally-located office in Vancouver

• You and your team will be in office at least 2 days per week.

Total Compensation & Benefits:

• Time off. Take what you need. We want the team to prioritize wellness and avoid burnout. Vacation usually falls into 3 categories: recharging, life-event, & keeping a work-life balance. Just ensure the required work gets done and clear it with your team in advance. You need to take at least two weeks off every year. The average Klue team member takes 2-4 weeks of PTO per year.

• Work-Life Integration: Hybrid work model, flexible working schedules, and a global team.

• Benefits start on day one!

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Lastly, we take potential into consideration. An equivalent combination of education and experience may be accepted in lieu of the specifics listed above. If you know you have what it takes, even if that’s different from what we’ve described, be sure to explain why in your application. Reach out and let’s see if there is a home here for you now or in the future.

We’ve made a commitment to support and contribute to a diverse environment; on our teams and in our community. We’re early in our journey; we've started employee led resource groups, committed to Pay Up For Progress, and use success profiles for roles instead of 'years of experience'. We continue to scale our efforts as Klue grows. We’re proud to be an equal opportunity employer and have dedicated that commitment to our current and future #kluecrew. During the interview process, please let us know if there is anything we need to make more accessible or accommodate to support you to be successful.

All interviews will be conducted via video calls. We work in a hybrid model of WFH (remote) and in-office. We’re excited to meet you and in the meantime, get to know us:

🌈 Pay Up For Progress & 50 - 30 Challenge & Klue Blog

✅✅ Win-Loss Acquisition (2023)

🅰️ Series A (2020)

🐅 Series B (2021)

🏆 Culture, culture, culture!

🎧 Winning as Women & Competitive Enablement Show

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