Job details

Customer Success Manager

Knak is seeking a Customer Success Manager to empower clients using our email and landing page creation platform, ensuring customer satisfaction and success.

Skills

Customer Success experience
Analytical thinking
Strong communication skills
Tech-savvy

Responsibilities

Build deep relationships with customers
Develop success plans to achieve desired outcomes
Measure client results and progress
Proactively recommend solutions for client needs
Provide training and best practices to customers
Identify at-risk customers and lead recovery plans
Drive continuous product improvements from customer feedback
Encourage deeper product adoption

Education

Bachelor's degree preferred

Benefits

Competitive salaries
Equity in the company
Great benefits
Paid vacation
Life leave days
Team lunches and off-sites

To read the complete job description, please click on the ‘Apply’ button

By Knak

Knak is the world's first email creation platform built for the enterprise. Their platform is fully integrated with Marketo, Eloqua, and Salesforce Marketing Cloud. Knak is headquartered in Ottawa, ON.

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FUNDING

Growth

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Information Technology

TEAM SIZE