Job details
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Customer Success Manager (Enterprise) (Hybrid)
KnowBe4, a leader in security awareness training, seeks a Customer Success Manager to strengthen customer relationships and maximize lifetime value in an engaging and supportive work environment.
Skills
- Excellent communication skills
- Strong customer service abilities
- Experience with CRMs like Salesforce
- Ability to manage complex accounts
Responsibilities
- Forge relationships with new and existing customers
- Develop strategies for achieving customer objectives
- Assess customer’s security maturity level
- Manage the onboarding process effectively
- Monitor customer usage and health metrics
- Conduct periodic business reviews with customers
- Coordinate renewals with Renewal Specialist
- Drive initiatives to improve customer experience
Education
- Associate’s Degree or equivalent work experience
Benefits
- Company-wide bonuses based on sales
- Employee referral bonuses
- Tuition reimbursement
- Relaxed dress code
To read the complete job description, please click on the ‘Apply’ button
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By
KnowBe4
KnowBe4 is the world's largest provider of security awareness training and simulated phishing platforms.
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BADGES 
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
LOCATION
SALARY RANGE
$60,000/yr - $80,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
November 3, 2024
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