Job details

Renewal Specialist (LATAM) (Fluent in Spanish and Portuguese) (Hybrid)

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

This position is located in the U.S.

The CSM Renewal Specialist is responsible for coordinating with CSMs and customers to provide pricing quotes for renewals, add-ons, and upsells and then successfully and efficiently close those opportunities.

Responsibilities:

Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
Coordinate with CSMs to strategize on renewals, add-ons and upsells for their customers to maximize bookings
Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
Negotiate with customers on opportunities to prevent churn and secure optimal terms
Employ pricing strategies that meet the Company’s standards, policies, and procedures
Generate pricing quotes for renewals
Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Customer Success Regional Director to review
Thoroughly and accurately complete the 6 month deal sheets in Salesforce for each opportunity
Meet and exceed bookings targets and quotas
Maintain impeccable administration of your opportunities in the Company’s CRM

Minimum Qualifications:

Associate’s Degree or equivalent work experience and education preferred
Minimum: fluent in English and 1 other (local) language
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Experience with Salesforce or other CRM preferred
Familiarity with standard concepts, practices and procedures within the IT Security Field
Previous > 2 years sales and negotiation experience
Strong verbal and written communications
Excellent negotiations skills
Excellent time management and organization skills
Superior customer service skills
Be convincing and lead conversations with authority
Strong collaborative and team work skills
Ability to work with minimal supervision

Our Fantastic Benefits

We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

KnowBe4 Glassdoor Company Review

4.1