Job details
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Tech Support Coordinator (Hybrid)
KnowBe4 is a leader in security awareness training, known for its engaging workplace and commitment to professional development. They seek a Tech Support Coordinator to manage incoming support requests in a dynamic environment.
Skills
- Experience with Gmail and Google Docs
- MS Office proficiency
- Strong verbal and written communication
- Excellent time management
- Strong customer service skills
Responsibilities
- Route issue reports through help-desk systems
- Ensure email requests are entered into the help-desk system
- Resolve issues that can be addressed quickly
- Review support calendars for Tier 1 rep availability
- Communicate directly with customers to gather details
Education
- 2 year degree preferred
Benefits
- Company-wide bonuses based on monthly sales targets
- Employee referral bonuses
- Adoption assistance
- Tuition reimbursement
- Certification reimbursement
To read the complete job description, please click on the ‘Apply’ button
KnowBe4 Glassdoor Company Review
Stu Sjouwerman
4.1
KnowBe4 DE&I Review
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CEO of KnowBe4
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By
KnowBe4
KnowBe4 is the world's largest provider of security awareness training and simulated phishing platforms.
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BADGES 
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
LOCATION
SALARY RANGE
$50,000/yr - $65,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
November 17, 2024
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