Knowledge Specialist - Wealth

Mercer, a place where extraordinary individuals can do their best work and lead their best lives! We believe in camaraderie and collaboration, no matter what your role, level, experience or background.

We are looking for a dynamic team mate to join our Knowledge Management (KM) team as a Knowledge Specialist (KS) for the Wealth business. Are you strong at organizing information, working with a range of stakeholders, understanding internal customer needs, problem solving with an eye toward digital solutions and wanting to make an impact on how people work? Then talk with us!

What can you expect:

• As a Knowledge Specialist (KS) you will drive the knowledge management (KM) activation plan for the Wealth business within Mercer
• You will need to deliver a modern, seamless work experience for our Wealth colleague who support advisory and consulting solutions, products and programs for the business including efforts in areas such as thought leadership / sales campaigns
• You will be involved with digital transformation, search optimization, content curation and management, social collaboration / communities, taxonomy, and analytics

What is in it for you:

• The KS team promotes and encourages a culture that values knowledge sharing and learning for the future of work, and the willingness to collaborate
• As a Knowledge Specialist you will be the face of the KM team with business colleagues and content owners, not just for intranet operations but strategic knowledge sharing best practices that bring commercial value
• Mercer has benefits coverage starting on your first day, a generous time-off policy and retirement policy

We will count on you to:

• Analyze and prepare data/metrics reports and producing insights to drive content curation for Wealth knowledge domains of knowledge following current and emerging best practices
• Establish relationships with leaders, teams and stakeholders (for example, subject matter experts, thought leaders, segment leaders, research directors, etc.) needed to advance knowledge sharing, content access and business priorities
• Coordinate with other core operational functions including Marketing, Communications and Learning to ensure content publishing and digital activation plans are executed and knowledge is flowing
• Contribute to activities which improve the effectiveness of knowledge sharing, engagement and collaboration inside and outside the organization.
• Act as a project manager to ensure KM projects and tasks are completed on time and with high quality results
• Delegate, partner with and coordinate with Knowledge Coordinators to execute SharePoint task management in support of intranet operations

What you need to have:

• Excellent oral and written communication skills (English)
• Digitally-savvy, forward-thinking, curious about the future of work for knowledge management and content curation
• Strong collaborative decision-making, comprehensive problem-solving and positive influencing skills with colleagues at all levels
• Able to identify and communicate the need for change around knowledge management and firm-wide collaboration
• Ability to work in a fast-moving, ever-changing environment while managing multiple projects
• Ability to work independently and on a virtual, global team
• Proficient in Microsoft Suite

What makes you stand out:

• Experience in working with content management/collaboration systems such as SharePoint and Office 365 a plus
• Knowledge management experience preferred but not required
• Specific Wealth and/or industry experience required, e.g., defined contributions, defined benefits, investments consulting, or investment management

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 83,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.mercer.com/. Follow Mercer on Twitter @Mercer.

Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

The applicable base salary range for this role is $77,100 to $154,200.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.