Business Operations Lead

Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way care is delivered to patients with obesity. knownwell is a weight-inclusive healthcare company offering metabolic health services, primary care, nutrition counseling and behavioral health services for anyone of any size. Our hybrid model allows for both in-clinic and virtual care to bring support to patients where and when they need it. To learn more about our recent Series A funding, led by Andreessen Horowitz, please check out this article.   

As Business Operations Lead, you will be responsible for leading strategically-important, cross-functional projects that will enable us to scale our healthcare service across the country. You will report to our Chief Operating Officer and thrive in navigating ambiguity, are data-driven in how you make decisions, bring structure and process to complex problems and are both strategic and tactical in how you move initiatives forward. You are mission-driven and have experience working cross-functionally in a healthcare consulting, investment banking, or provider organization. Ideally, you have management experience, but this is not a requirement. This position offers an opportunity to define the future of obesity medicine across the country and to make a significant impact on the lives of patients by helping them improve their overall health.

• Strategic Project Leadership: Lead and manage cross-functional projects involving Operations, Product, Growth, Clinical, and G&A teams 

• Build a deep understanding and empathy for our adult and adolescent metabolic health patients, and our adult primary care patients 

• Build a trusting and collaborative relationship with other functions at the company, including (but not limited to) Clinical Operations, Practice Operations, Patient Support, Product, Growth and Finance 

• Break down complex problems into manageable parts and actionable timelines 

• Prioritization and Resource Management: Prioritize competing projects based on impact, with the ability to make clear recommendations on project scope and direction 

• Gather feedback from across the organization, align on priorities, and drive accountability to execute strategic projects 

• Data-Driven Decision Making: Utilize data to quantify, track and adjust strategies as the organization grows and identifies areas where we need to quantify outcomes 

• Work with our Analytics team to understand data sources and data quality 

• Decide how to visualize and then use data to proactively identify areas that need additional focus or attention 

• Talent Acquisition and Team Building: Recruit and build a world-class team of strategic operations professionals. 

• Implement a rigorous interview and hiring process 

• Inspire and convince top talent to join our mission-driven team  

• Bachelor's degree in Business Administration, Operations Management, Healthcare Management, or other relevant field. An MBA or relevant advanced degree is preferred 

• 5-10 years of experience in healthcare consulting, investment banking, provider operations or a care delivery startup 

• Strong analytical and problem-solving skills, with experience in using data to inform strategic decisions 

• Excellent communication and interpersonal skills, capable of working effectively across all levels of the organization 

• Self-motivation and drive, with a demonstrated ability to deliver on projects from concept to implementation with minimal coaching 

• Proficiency in project management 

• Demonstrated ability to lead and inspire teams in a fast-paced environment 

We offer a competitive salary, comprehensive benefits package, and the opportunity to be part of a purpose-driven organization that is dedicated to making a positive impact on the lives of patients. If you are an ambitious and experienced design leader who is passionate about transforming healthcare and creating meaningful change, we invite you to apply and join our dynamic team. Interested in joining us? Please send us a note at hiring@knownwell.health  

knownwell, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.