Job details

Associate, Customer Success

Kobalt is seeking a Customer Success Associate to support a seamless experience for customers, ensuring their inquiries are addressed promptly while working in a collaborative environment.

Skills

Organizational skills
Prioritization skills
Collaboration
Adaptability

Responsibilities

Manage customer inquiries via Zendesk
Draft and maintain Knowledge Base articles
Analyze customer data to improve experiences
Collaborate with cross-functional teams to enhance services

Benefits

Hybrid work model
Leave entitlement during Christmas and self-care days
Subscription to Calm for well-being
Enhanced health insurance

To read the complete job description, please click on the ‘Apply’ button

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By Kobalt Music Group

Through Kobalt technology and services, creators benefit from more money, better reporting, and maintain ownership and control over how their work is distributed, tracked, collected, and monetized.

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BENEFITS & PERKS

Dental Insurance

Disability Insurance

Flexible Spending Account (FSA)

Vision Insurance

Family Medical Leave

Paid Holidays

FUNDING

Series C