Our Credit & Customer Service Representative build and strengthen customer loyalty by finding the right solutions for our customers’ needs. As a Credit & Customer Service Representative in our Customer Service department, you will be responsible for resolving customer interactions with Kohl’s. This may include but is not limited to Kohls.com orders, Kohl’s charge inquiries and payments, Collections, Fraud, Yes 2 You Rewards.
Training (3 weeks/combination of in person & remote):
(Kohl's Call Center Address: 10000 Rogers Run, San Antonio, Texas 78251)
ACCOUNTABILITIES
BUILDS STRONG CUSTOMER RELATIONSHIPS BY DELIVERING EXCELLENT CUSTOMER EXPERIENCE
ACTIVELY LISTENS TO CUSTOMERS’ NEEDS AND APPROPRIATELY COMMUNICATES A RESOLUTION
BUILDS CUSTOMER CONFIDENCE THROUGH CREATIVE PROBLEM SOLVING
DELIVERS CONSISTENT CUSTOMER EXPERIENCE THROUGH ATTENTION TO DETAIL
QUALIFICATIONS
REQUIRED
PREFERRED
Ideal candidates will have a stable work history, a passion for helping customers, thrive in a team environment, be adaptive to changing technology and processes and be flexible with their schedule to include evening and weekend hours.
This position is considered hybrid and requires the ability to work from home. Training will be conducted onsite at our call center facility.
The ability to work from home will be evaluated upon completion of training.
Please see work at home requirements below.
Minimum Work From Home Requirements:
Must have secure, high-speed internet that meets the following minimum requirements:
At Kohl's, our purpose is to inspire and empower families to lead fulfilled lives. Rewarding customers is at the core of this purpose. For years, we have rewarded customers with great brands, incredible savings and an unmatched customer experienc...
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