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Social Media Manager

Building the Future of Crypto 

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.

Become a Krakenite and build the future of crypto!

Proof of work

The team

We’re seeking a chronically online, crypto-native Social Media Manager to join the Kraken Social team, working on all things social across our Kraken channels. At Kraken, it is essential to understand the brand ethos, mission and the community we serve - social is at the forefront of this. Social media marketing in the crypto space is different from other industries. Crypto-natives, like you, speak a different language. If you don’t know what HODL, WAGMI, REKT and Sats are, and if you don’t love creating endless memes, then this role may not be aligned with your ambitions.

We’re looking for someone who moves fast but thinks long-term, thrives under pressure, and knows how to launch new products alongside creating partnership content that cuts through the noise and grabs attention. This role requires strong content creation skills with an analytical mindset, being a self-starter.

The opportunity

  • Produce top-tier, engaging content optimized for X, Instagram, TikTok and YouTube, ensuring maximum impact and platform-native appeal.

  • Identify trends and reactive moments on CT and other social channels, be able to react and craft content in a timely manner

  • Develop and maintain an always-on content calendar: create posts, obtain approvals, schedule, and monitor performance

  • Market a best-in-class product to an audience of over 2M people

  • Work closely with product marketing, partnership, comms and other cross-functional teams to coordinate social media efforts with broader campaigns and ensure brand consistency

  • Additional duties and responsibilities as assigned

Skills you should HODL

  • 7+ years of experience in social and content strategy with an emphasis on brand, experiential, and highly collaborative, fast paced brand marketing activations and partnerships 

  • Deep understanding of the crypto industry & knowledge of personal financial management

  • Strong writing, editing, and communication skills.

  • Creative and detail-oriented, with the ability to produce visually appealing content - whether it be briefing the design team or being scrappy on CapCut

  • In-depth knowledge of social media platforms (X, Instagram, LinkedIn, TikTok, etc.) and social media management tools (Sprinklr, Sprout Social, etc.)

  • Experience in managing social agency, creative agency, creator agencies and other external production partners

#LI-Remote

This job is accepting ongoing applications and there is no application deadline.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 

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Average salary estimate

$105000 / YEARLY (est.)
min
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$90000K
$120000K

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What You Should Know About Social Media Manager, Kraken

Join Kraken as a Social Media Manager and help us build the future of crypto! At Kraken, we're on a mission to accelerate global crypto adoption, and we need someone who shares our passion for this innovative industry. As a Social Media Manager, you'll be pivotal in shaping our online presence, engaging with a community of over 2 million people across platforms like X, Instagram, TikTok, and YouTube. We need a creative, analytical mind with strong content creation skills to produce engaging posts and react to trending moments. In this fully remote role, you'll collaborate with various teams to ensure our social media efforts align with broader marketing campaigns. With 7+ years of experience in social strategy and a deep understanding of the crypto space, you’ll thrive under pressure, crafting content that resonates with our crypto-native audience. If you're someone who loves memes and knows how to bring crypto lingo to life, then this is the perfect role for you at Kraken. Let's engage the world in a conversation about financial freedom and inclusion!

Frequently Asked Questions (FAQs) for Social Media Manager Role at Kraken
What are the main responsibilities of the Social Media Manager at Kraken?

The Social Media Manager at Kraken is responsible for producing engaging content optimized for various social media platforms including X, Instagram, TikTok, and YouTube. You'll identify current trends, create a dynamic content calendar, and collaborate with cross-functional teams to ensure a consistent brand message across all channels. Additionally, you'll monitor performance and refine strategies to maximize our impact.

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What qualifications are required for the Social Media Manager position at Kraken?

To qualify for the Social Media Manager role at Kraken, candidates should have at least 7 years of experience in social and content strategy, particularly in brand marketing and partnerships. A strong background in the crypto industry and personal financial management, combined with excellent writing and communication skills, are essential for success in this position.

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How does the Social Media Manager role at Kraken differ from similar positions in other industries?

The Social Media Manager position at Kraken is unique due to the specialized knowledge required in the crypto industry. Unlike other sectors, social media marketing in crypto requires an understanding of niche language and culture, such as terms like HODL, REKT, and Sats. Additionally, you'll be working in an ever-evolving space that demands creativity and fast-paced content production.

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What skills should a candidate possess for the Social Media Manager role at Kraken?

A successful candidate for the Social Media Manager role at Kraken should possess strong content creation skills, an analytical mindset, and the ability to develop visually engaging content. Familiarity with social media platforms and management tools is crucial, alongside experience in managing social media and creative agencies. Being detail-oriented and having a passion for crypto will set you apart.

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What can candidates expect from the work culture at Kraken?

Kraken prides itself on a diverse and inclusive work culture. As a fully remote company with Krakenites in over 70 countries, the atmosphere is collaborative, innovative, and mission-focused. We value creativity, passion for crypto, and a commitment to financial freedom, making Kraken an exciting place for those who want to make an impact in the crypto world.

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Common Interview Questions for Social Media Manager
Can you describe your experience with creating social media content tailored for different platforms?

In your response, focus on specific experiences where you created content for platforms like X, Instagram, TikTok, and YouTube. Mention how you adapted your messaging and visuals to suit each platform's unique audience and requirements.

Join Rise to see the full answer
How do you approach identifying trends in social media, especially in the crypto space?

Discuss your methods for staying updated on the latest trends in social media and how you apply them to your content strategy. Mention tools and resources you utilize to monitor shifts in the crypto landscape that may impact your social media content.

Join Rise to see the full answer
What strategies do you employ to measure the success of your social media campaigns?

Talk about key performance indicators (KPIs) you track, such as engagement rates, reach, and conversions. Explain how you use analytics tools to assess performance and iterate on your strategies for future campaigns.

Join Rise to see the full answer
How do you handle negative feedback or comments on social media?

Describe your approach to managing negative feedback professionally and promptly. Emphasize the importance of addressing concerns directly while maintaining the brand's voice and reassuring the community.

Join Rise to see the full answer
How do you ensure consistent messaging across all social media channels?

Share your process for developing a cohesive content strategy that aligns with broader company messaging. Discuss how you collaborate with cross-functional teams to maintain brand consistency in all communications.

Join Rise to see the full answer
What experience do you have with social media management tools?

Mention specific tools you've used, such as Sprout Social or Hootsuite, and explain how those tools have helped you streamline content scheduling, analytics, and reporting.

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Can you give us an example of a successful social media campaign you managed?

Outline a campaign from concept to execution, detailing your objectives, strategies, and results. Highlight how you used creativity to engage your audience and achieve the desired outcomes.

Join Rise to see the full answer
How do you adapt your social media strategy when launching new products?

Explain the steps you take to create tailored content and messaging around product launches, including engaging with your community and timing content for maximum impact.

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In your view, what role does community engagement play in social media strategy?

Articulate your understanding of community engagement and its importance in building brand loyalty. Discuss how you foster relationships and encourage dialogue between the brand and its followers.

Join Rise to see the full answer
What do you think is critical for a Social Media Manager to know about the crypto industry?

Discuss the importance of understanding key concepts, trends, and regulations in the crypto space. Emphasize staying informed about industry developments to create relevant and engaging content for the audience.

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Full-time, remote
DATE POSTED
February 27, 2025

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