Building the Future of Crypto 

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.

Become a Krakenite and build the future of crypto!

Proof of Work

The Team

As the Sr. Manager, Trading Platform Operations, you will be responsible for overseeing the daily operations, ensuring operational efficiency, and managing the strategic implementation of Kraken exchange’s goals. This role plays a critical role in ensuring compliance with the Markets in Crypto-Assets Regulation (MiCA), and works closely with other senior executives to achieve Kraken exchange’s objectives.

The ideal candidate should have experience working in an exchange trading environment, with a deep understanding of global business operating models and crypto trading engines. A good understanding of the MiCA regulatory framework would be beneficial.

This role is based in Ireland.

The Opportunity

1. Operational Management:

   • Oversee the daily operations of the exchange, ensuring all processes run smoothly and efficiently;

   • Develop and implement operational strategies to support Kraken exchanges’ growth and scalability;

   • Identify areas for process improvement and implement changes to increase efficiency and effectiveness;

   • Oversee all outsourcing to Kraken group service providers;

2. Regulatory Compliance:

   • Ensure that Kraken exchange’s operations comply with all MiCA requirements and other relevant regulatory frameworks;

   • Establish and maintain robust internal controls to ensure regulatory compliance and operational integrity;

   • Collaborate with the regional compliance officer to prepare for regulatory audits, and to ensure accurate reporting;

3. Risk Management:

   • Identify, assess, and manage operational risks;

   • Develop and implement strategies to mitigate operational risks, ensuring business continuity;

   • Oversee crisis management plans and procedures, ensuring that Kraken exchange is prepared for potential disruptions;

4. Technology & Security:

   • Oversee Kraken exchange’s technology infrastructure to ensure it meets operational needs and regulatory requirements;

   • Work with technology leadership to ensure the security of Kraken exchange’s data and systems;

   • Promote technological innovation to enhance Kraken exchange’s operations and user experience;

5. Customer Experience:

   • Ensure that Kraken exchange provides excellent, secure customer service and support;

   • Implement mechanisms to gather and act on customer feedback to improve service delivery;

   • Oversee processes for resolving customer complaints and disputes effectively;

6. Strategic Planning:

   • Support the Director, Trading Platform Operations in developing and implementing Kraken exchange’s strategic initiatives;

   • Set operational goals that align with Kraken exchange’s overall strategy;

   • Monitor progress towards achieving strategic goals and make adjustments as needed;

7. Stakeholder Engagement:

   • Collaborate with other senior executives to ensure cohesive and aligned operations;

   • Build and maintain relationships with key internal and external stakeholders.

Skills You Should HODL

• Eligible to work in Ireland, or be willing to relocate to Ireland;

• Extensive experience (10+ years) in operational leadership roles, preferably in the financial services or crypto-asset industry;

• Strong understanding of MiCA regulations and crypto-asset markets;

• Strong leadership, strategic thinking, financial acumen, and excellent communication skills;

• Leadership & Management Skills:

  • Commitment to high ethical standards and transparency;

  • Ability to analyze complex operational issues and develop effective solutions;

  • Flexibility to adapt to a rapidly changing regulatory and market environment; 

  • Dedication to providing a superior customer experience;

• Qualifications & Certifications:

  • Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field; advanced degree preferred;

  • Relevant professional certifications in finance, compliance, or operations management are desirable.

#LI-Remote #LI-AG1

This job is accepting ongoing applications and there is no application deadline.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 

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