Building the Future of Crypto 

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.

Become a Krakenite and build the future of crypto!

Proof of work

The team

We’re looking for an experienced Sr. Design Program Manager to join our Design Operations team at Kraken and play a crucial role in shaping the future of building wealth in crypto. The Design Operations team sits within the Design and Research organization and is responsible for managing the team’s business operations, ensuring design excellence, and helping to shape and drive the team’s culture, craft, and priorities. 

This team is still relatively new at Kraken, so we need this person to help build the team as well as shape and evangelize what it can be. Join us if you feel excited about contributing to our mission by creating intuitive and aesthetically excellent user experiences. We have an open and trusting team culture where we share candid and honest feedback to achieve the best results.

The opportunity

• Act as a bridge between the design team and the engineering and product management teams, ensuring inter-dependencies are clear and well-planned

• Identify and resolve potential collisions between different product teams, design teams, and features

• Own team rituals across the design and research organization, ensuring important stories, updates, and work are shared

• Manage the design team's operational expenses, justifying costs and managing vendors

• Develop and manage new vendor relationships, including creating legal documentation for new programs and tools

• Collaborate with design & research leadership in key project decision-making, including requirements gathering, scheduling, resource allocation, and coordination of teams and approval processes

• Contribute to the product direction by understanding the product strategy and supporting the design team to deliver against it

• Identify team needs and gaps, and implement new processes, tools, documentation, and asset management solutions

• Integrate strategy, business goals, design, execution, technology, and customer needs to create cohesive outcomes

• Provide visibility and updates on current projects, resource utilization, team performance, and product health

• Manage timelines and resources in collaboration with product management and marketing, ensuring teams can deliver work when and where it is needed

• Support the designers and the wider team in maintaining optimum efficiency and wellbeing

• Develop and create processes to manage, prioritize, and track design requests

Skills you should HODL

• Demonstrated experience in leading design operations teams in agencies or in-house for mid-sized to large design teams

• Experience working with or managing design systems and design systems teams

• Deep experience working with creative/design teams, understanding how to integrate processes with creative minds

• Experience working with both product and marketing design teams and helping to build bridges between them

• Basic understanding of qualitative and quantitative research best practices

• Experience working with creative processes and supporting designers to do their best work

• Ability to understand complex programs, scope and prioritize projects, define schedules, and work independently

• Experience in managing a large budget and hiring roadmaps

• An understanding of design tools that designers need to do their best work and experience with design prototyping

• A passion for cryptocurrencies and onboarding the world into them through fantastic, intuitive, and useful design solutions

Nice to haves

• A user of our products

• A user of other investment and trading products in the crypto space

• Experience working in crypto, financial products or trading platforms

#EU #LI-PE1 #LI-Remote

This job is accepting ongoing applications and there is no application deadline.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 

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