Product Designer, External Software Delivery

Kunai is a fast-growing digital consultancy focused on banking, payments, and fintech powered by a global network that attracts the best and brightest people from all backgrounds and cultures, driven by innovation and experimentation, spread across almost every single continent. Over the past decade, we've shipped over 150 products for clients that include Visa, American Express, Capital One, WEX, Wells Fargo, Ernst & Young, and TOMS Shoes. Our founders built a previous agency (Monsoon) that was acquired by Capital One in 2015.Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? In this role, you'll be part of a big group of makers, breakers, doers and disruptors, who solve real problems and meet real customer needs. We seek exceptional Product Designers who are passionate about emerging technologies.Basic Qualifications• At least 6 years of experience with user interface and user experience design• Experience with Enterprise applications, SaaS, developer tools, or data management Preferred qualifications• Designing for cross-channel experiences• Experience working within an established design system• Experience designing for cross channel experiences• Comfortable working with a variety of business partners and delivering outcomes• Familiarity with design and prototyping tools, such as Sketch and/or Figma• Experience working within an established design systemResponsibilities:Strategy & Planning• Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into transformative, intuitive, user friendly, and on-brand interfaces• Leading in translating complex ideas into understandable concepts that evolve and enhance the product interface• Engaging in portfolio prioritization to help set the strategy for the team• Managing through shifting priorities to provide clear direction and input on product definition• Advocating for the customer through human centered design methodologies, including: discovery, ideation, sketch sessions, and user testing• Creating and facilitating design led workshops to engage and build alignment across different partners and teams• Championing prioritization of design centered product enhancements grounded in research and analysis• Connecting with design community peers by learning, sharing, and teachingDiscovery & Delivery• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams• Storytelling — evangelizing the value of a systems-mindset, influencing partner adoption and making it easy to realize business impact• Creating style guides, iconography, and infographics that can be leveraged by teams• Drive end-to-end product design by:• Working with researchers to understand customer needs and interpreting information into visual forms that are impactful and intuitive• Framing problems, determining insights, and defining visual designs to serve customer needs• Working within an established design system• Ideating, sketching, and delivering low to high fidelity prototypes• Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines• Storytelling and presenting visual concepts to various stakeholders• Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleaguesAt Kunai, we have built deep relationships with our clients. Our bar is high, and our mission is to always exceed our client’s expectations. If you are fanatical about customer success and driven to work on and solve tough technical challenges, we would love to chat with you!