L1 Support Agent, Consumer Access-Customer Care, FT,VARIES

Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 24,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World’s Most Ethical Companies.

Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why we’re all in for helping you be your best.

Description:

Assist clients to leverage technology to solve business problems by being L1 Support and SPOC (single point of contact) for all technology-related problems, escalating un-resolvable transactions to the next level. Ensure compliance with customers‘ technical and quality standards and procedures always utilizing exceptional customer service to attain the highest degree of customer satisfaction. Ability to work from home requirements, must have a home office environment that is noise and distraction free and basic technical skills for setting up equipment and troubleshooting if needed. Estimated pay range for this position is $16.36 - $19.80 / hour depending on experience.

Qualifications:

Degrees: High School,Cert,GED,Trn,Exper Additional Qualifications: Must have a minimum of two years customer service experience and basic computer knowledge. Must be able to type 65-75+ WPM in perfect punctuation, grammar, and spelling. Good command of written and verbal communication. Ability to multitask and work well under pressure. Experience preferred, but not required, with Customer Relations Management (CRM) application (i.e. Salesforce) and Electronic Medical Records (EMR) or scheduling system. Must be proficient in Microsoft Office, Salesforce and working in different operating systems. Two years technical school or technical certifications, as well as experience in troubleshooting internet browsers/smart phones/tablets is preferred, but not required. Minimum Required Experience: