Job details

L2 IT Support Technician

Company Overview:

Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 2,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

Job Overview:

Functioning as part of a Help Desk support team, individuals in this position will serve as a first point of contact providing day-to-day comprehensive technical support to end-users in the areas of hardware, software applications, mobile devices, and network connectivity. The L2 IT Support Specialist technician will assume full ownership of request and incident resolution, status and tracking of individually assigned tickets, as well as complete Help Desk tasks including initial ticket triage, prioritization and escalations. Customer predominantly uses Mac OS and Chrome OS, with a growing Windows environment.

How You Will Make An Impact:

Answer questions and provide support for employees in person at our amazing offices and online (via email, Slack, and tickets)
Image Mac, Windows, and Linux computers and configure these computers for employees
Work with various IT departments and the IT Support team to be the point person at the office to perform important tasks such as troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory
Offer ideas to streamline our processes and improve upon existing programs
Take on projects of impact to the employee experience
Perform small project-based work to improve IT and systems
Showcase your knowledge by training other employees on new applications, hardware, and more

What You Will Need To Succeed:

HS Diploma or GED
2+ years related IT experience
Empathy and passion for the customer’s experience
A drive to assist customers and solve their technical problems
A history of providing great customer service
Experience with MacOS, Chrome, and Windows
Problem solving and intuitive troubleshooting skills
An understanding of connecting computers to networks especially over WiFi
A human-centric approach to your work. You want to be a resource for CashApp employees, to help answer questions they have, while in the office
This role may include regular weekend coverage

Preferred Qualifications:

VOIP administration experience
Experience troubleshooting Chrome OS
Command-line Unix experience
An understanding of A/V concepts and functionality
Experience with GSuite tools including GMail, Google Docs, and Google Calendar
Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
You have a history of expanding your knowledge via technical training (self-taught and/or formal) and certification
Familiar with Juniper and Aruba network equipment

Compensation:

The estimated pay range for this position is USD $34.00/Hr - USD $38.00/Hr and is a Non-Exempt role.

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion:

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.

Job description is subject to change.

By Milestone Technologies

Milestone's mission is to revolutionize the way IT is deployed and supported worldwide. We aim to be a trusted partner and resource for our clients by creating and executing against a strategy that directly addresses critical business, financial, ...

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INDUSTRY

Information Technology Support Services

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Fremont, CA

DATE POSTED

June 10, 2023