Job details

Customer Strategy & Delivery Architect

The Customer Strategy & Delivery Architect will be responsible for understanding customer’s needs and developing strategies, programs and technical solutions based on SysTrack. This strategic role will encompass the post-sales care of our customers with an emphasis on the initial design, project delivery and enablement of our SysTrack platform.

Skills

Transformational program leadership
Engagement with C-suite
Interpersonal communication skills
Project delivery methodologies
Technical product solutions delivery

Responsibilities

Driving the initial deployment and adoption of SysTrack with a focus on the customer’s top priorities
Establishing and adhering to project guidelines and key indicators of account health
Meeting customer retention goals as a team
Collaborating cross-functionally