Customer Success & Delivery Architect

Skills

• Transformational program leadership
• Global customer engagement
• Interpersonal communication skills
• Troubleshooting and issue resolution
• Project delivery methodologies
• Technical product solutions

Responsibilities

• Driving the initial deployment and adoption of SysTrack with a focus on customer’s priorities
• Establishing and adhering to project guidelines, documenting interactions and key indicators of account health
• Meeting customer retention goals as a team
• Collaborating cross-functionally and other duties as assigned

Education

• Bachelor’s degree in relevant field (preferred)

Benefits