Lakeside Software is seeking a Customer Success Architect to develop strategies, programs, and technical solutions based on SysTrack to improve customer IT initiatives and end-user experience. The role focuses on deploying SysTrack, maintaining customer engagement, and ensuring customer satisfaction.
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Skills
Excellent interpersonal communication skills
Ability to engage with a global, multi-cultural customer base
Experience in technical product solutions delivery to large enterprise clients
Responsibilities
Drive initial deployment and adoption of SysTrack
Establish project guidelines and monitor account health indicators
Meet customer retention goals
Benefits
Equal opportunity employer promoting diversity and inclusion
Offering inclusive environment and reasonable accommodations
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