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Customer Success Architect

Lakeside Software is seeking a Customer Success Architect to develop strategies, programs, and technical solutions based on SysTrack to improve customer IT initiatives and end-user experience. The role focuses on deploying SysTrack, maintaining customer engagement, and ensuring customer satisfaction.

Skills

Excellent interpersonal communication skills
Ability to engage with a global, multi-cultural customer base
Experience in technical product solutions delivery to large enterprise clients

Responsibilities

Drive initial deployment and adoption of SysTrack
Establish project guidelines and monitor account health indicators
Meet customer retention goals

Benefits

Equal opportunity employer promoting diversity and inclusion
Offering inclusive environment and reasonable accommodations

To read the complete job description, please click on the ‘Apply’ button

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FUNDING

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE

LOCATION

Hybrid, based in Boston, MI

EMPLOYMENT TYPE

Full-time, remote

DATE POSTED

June 5, 2024

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