Small Business Account Manager

Small Business Unit - Commercial Lines Account Manager

Lamb is the leading insurance broker for social service organizations dedicated exclusively to non-profits and social service organizations nationwide. Lamb is a socially conscious organization boasting an amazing culture of relentless grit and continuous improvement. We go to work every day to positively affect people's lives and we strive to do the same for our employees. Lamb has been recognized as one of the best places to and we are proud of our culture!

Responsibilities: 

• Manager and retain a book of business by providing excellent customer service, a proactive renewal process, negotiating with underwriters, utilizing internal resources, and by collaborating with other internal teams.
• Manage day to day servicing to our clients, including issuing certificates, auto id cards, processing endorsement requests, policy checking, renewal pricing, billing issues, invoicing, and contract reviews.
• Address any deficiencies and anticipate client needs with a quick turnaround time.
• Confidently and accurately answer client situational questions with respect to insurance coverage and advise about uncovered exposures as applicable.
• Continuous, clear, and professional verbal and written communication with clients and carriers, including client-facing meetings to build strong relationships with clients.
• Responsible for learning, understanding, and adhering to our internal timelines, protocols, and workflows.

 Requirements:

• Bachelor’s Degree
• Active P&C License
• 3-5+ years of P&C experience
  • Preferably with workers compensation, general liability, auto liability, professional liability, umbrella, property, crime, management liability, cyber liability, and/or surplus lines
• Experienced with Agency Management Systems, preferably Applied EPIC
• Highly comfortable with using various types of computer technology in a face-paced environment

Here at Lamb we value Diversity, Equity, and Inclusion. Our teams are composed of individuals from different cultures, geographies, religions, races, ethnicities, genders, sexual orientations, abilities, and generations. We are committed to fostering a Diverse and Inclusive environment for all people because we believe that a variety of experiences makes us stronger—as individuals, as communities and as a company.

Even if you don’t feel that you fit all of the criteria listed, please apply! There may still be a place for you on our team.