Remote Chat Support Manager

Las Vegas Sands is seeking a dedicated and reliable Remote Chat Support Manager to join our team in San Jose, California. As a Mid-to-Senior Level position, we are looking for a candidate with at least 7 years of experience in a similar role.Responsibilities:1. Manage a team of remote chat support agents, ensuring they provide excellent customer service and meet performance goals.2. Develop and implement strategies to improve chat support efficiency and effectiveness.3. Monitor chat support metrics and KPIs to identify areas for improvement and implement solutions.4. Train and onboard new chat support agents, providing ongoing coaching and feedback.5. Collaborate with other departments to ensure a seamless customer experience across all channels.6. Handle escalated customer inquiries and provide resolutions in a timely manner.7. Stay up-to-date on industry trends and best practices in chat support management.Requirements:1. Bachelor's degree in Business Administration or a related field.2. Proven experience managing a remote chat support team.3. Strong planning and organization skills.4. Excellent communication and persuasion skills.5. Ability to work independently and as part of a team.6. Proficiency in chat support software and CRM systems.7. Flexibility to work part-time hours as needed.Personality traits: dedicated, reliableSoft skills: planning, persuasionBenefits:1. Paid Time Off (PTO)2. Employee discounts3. Travel & spending expensesWorking environment:At Las Vegas Sands, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration in all aspects of our work.Deadline to apply: 2024-09-02Equal opportunity statement:Las Vegas Sands is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Remote Chat Support Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.