Remote - US
About LastPass
LastPass is a leader in password and identity management, making it easier to log into life and work. Trusted by 100,000 businesses and millions of users, LastPass combines advanced security with effortless access for individuals, families, small business owners, and enterprise professionals. With LastPass, important credentials are protected and private – and always within reach.
We welcome new ideas, support your growth, and recognize your value, if this aligns with what you are looking for in your next career move,
Join Us!
LastPass is looking for a Director, Customer Self-Service & Digital Support:
Are you an innovative leader ready to redefine customer support? We’re on the hunt for an experienced Director of Customer Self-Service & Digital Support to spearhead our self-service initiatives! This role is pivotal in enhancing customer experiences through scalable digital solutions, empowering customers to resolve issues and access information independently. You’ll drive the strategy, optimization, and performance of our self-service channels while collaborating with cross-functional teams to elevate customer satisfaction and success.
Join our vibrant, privately-owned SaaS company located in Boston's Innovation District! This remote position reports to the Senior Director of Global Customer Care in the United States. It’s a fantastic opportunity for a detail-oriented individual eager to drive meaningful improvements within our Customer Care organization.
If you are passionate about complex problem solving and motivated by scale, then this is the role for you!
Who will you work with?
You will will collaborate closely with a diverse range of teams, including Global Customer Care, Marketing, Customer Success, and Operations, as well as IT, Software & Platform Engineering, and Product Management. They will also engage with Product Marketing, Sales, Security, and specialized teams like POST (Privacy Operations, Safety, and Trust) and TIME (Threat Intelligence) to ensure a seamless and effective customer experience.
What are some of the exciting challenges you will be working on?
What does it take to work at LastPass?
Our compensation reflects the cost of labor across several US geographic markets. The typical base pay range for this role across the U.S. is USD $160,500 in the lowest geographic market and up to $190,000 per year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
Why LastPass?
Unlock your potential with us - your skills, experience, and unique perspective matter more than just checking the boxes. Apply today, and let's build the future together!
We’re building an inclusive community that reflects the people of all races, genders, sexual orientations, national origins, backgrounds, and perspectives who share our world.
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LastPass makes online security simple and approaching by eliminating barriers presented by passwords. We’re developing innovative features that help you achieve security goals faster, removing every-day password-related friction, such as generatin...
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