Job details

Director, Customer Self-Service & Digital Support - job 2 of 2

LastPass is a leader in password and identity management, seeking an innovative Director of Customer Self-Service & Digital Support to enhance customer experiences through scalable digital solutions.

Skills

Leadership skills
Experience in Self-Service & Digital Customer Support
Familiarity with community platforms and CRM systems
Cultural awareness in a global work environment

Responsibilities

Craft and execute a visionary strategy for self-service platforms
Lead, mentor, and inspire a team of self-service professionals
Collaborate with various teams to align self-service solutions with company goals
Oversee the creation and maintenance of Help Center articles and documentation
Drive the strategy and optimization of chatbot functionalities
Manage and nurture the LastPass Community forum
Track and optimize performance metrics across self-service channels
Identify opportunities to elevate self-service tools through AI and emerging technologies

Education

Professional experience in software environment

Benefits

Competitive compensation
Flexible PTO policies including self-care and volunteering days
Generous parental leave
Comprehensive health coverage
Home office setup support
Free LastPass accounts for families up to 5 members
Continuous learning and development opportunities

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LastPass Glassdoor Company Review

3.9

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CEO of LastPass

Karim Toubba

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By LastPass

LastPass makes online security simple and approaching by eliminating barriers presented by passwords. We’re developing innovative features that help you achieve security goals faster, removing every-day password-related friction, such as generatin...

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