Hardware Quality Engineer

Latch was founded in NYC a decade ago with a vision to create unparalleled experience for residents through hardware and software. Now after 100 million unlocks, we're continuing that vision to transform how people interact act with spaces everywhere.Our mission is to unified access to spaces, services, and experiences that redefine the way we live, work, and connect. We do this by combining software, products, and services into a holistic platform that makes spaces more efficient, enjoyable, and profitable.Recently, we've acquired Honest Day’s Work, propelling us toward a seamless residential ecosystem. Think empowered building owners, operators, and residents with secure access.Led by CEO Jamie Siminoff's visionary expertise, we're shaping the future of spaces.About The RoleAs a Hardware Quality Engineer at Latch, you will play a key role in upholding the integrity and reliability of our hardware products. The role primarily focuses on failure analysis for devices that return with issues. This includes handling a large volume of devices, conducting failure analysis, opening up devices to identify issues, documenting findings, testing, shipping, and assembling devices for shipment.Responsibilities:Perform comprehensive root cause analysis on product failures or issuesIdentify high-risk failure modes in engineering developmentEnsure products adhere to quality standards and regulatory requirementsOwnership of product failure data collection, reporting, and analysisSupport with technical emergency requests and timely response to alerts as needed.Perform testing and shipping of devices.General requirements:Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, or a related fieldProficiency in quality analysis tools and softwareStrong communication and interpersonal skills, capable of working collaboratively in a dynamic environmentFamiliarity with embedded systems and electrical designUnderstanding of standard communication protocols (UART, SPI, I2C, RS232)Ability to follow and create SOP’s relative to Failure AnalysisInterview Process:We want to find if you are a good match, but just as important, throughout the process we want you to find if we are a good match for youSteps:• An introductory call with our Recruiter: learn more about the project and tell us about your past experience and what you are looking for in your next role.• Team Interview with different team members. This is a great moment to ask specific questions about this opportunity!• Technical Interview• Manager Interview• Reference check• OfferJoining us means:• Having teammates all over the world in the US, Argentina, Mexico, Italy, Uruguay, Portugal, and Spain.• Collaborating in a fast-paced environment where you can apply what you have learned in new challenges, and, more importantly, grow your career.• Being encouraged to invent and innovate within your role and working in a company where calculated risk-taking is highly encouraged and thinking outside the box is a must.We embrace diversity and strive to create an inclusive and equitable environment for all.Attention Job Seekers: Beware of job scams!Job scams are on the rise, and you should take steps to protect yourself in your job search. Here are some guidelines to help you stay safe if you are applying for a job with Latch or Door:• Communications from Latch or Door will always come from @latch.com or @door.com. Do not accept a job interview invitation with Latch or Door from anyone who does not contact you through an email that comes from @latch.com or @door.com.• Latch never interviews candidates via Skype or in writing where you do not see the interviewer. All of our interviews happen either by video or in person.• We will never offer you a job based on a single conversation with someone claiming to be from our People organization. In all of our job interviews, you will always speak, by video or in person, with the hiring manager for the position.• Do not share your sensitive personal information with anyone who purports to offer you a job at Latch or Door unless you verified that the offer is from Latch or Door (check email senders addresses). We will never ask you for your bank account information or your mother’s maiden name during the interview process.• We will never ask you to purchase any equipment with a promise that we will reimburse you after you begin working for us.• If you believe you were a victim of a job scam, you may report it to the FBI: https://www.ic3.gov/.