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Customer Service Representative - job 1 of 6

Job Title: Customer Service Representative

Location: Lebanon PA

Employment Type: Full-Time, Direct hire


Job Overview:

We are seeking a motivated and customer-focused Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our customers, ensuring their needs are met with professionalism and efficiency. If you have at least one year of customer service experience in a blue-collar environment, such as construction, manufacturing, or trades, we’d love to hear from you!


Key Responsibilities:

Respond to customer inquiries via phone, email, or in-person promptly and professionally.

Provide detailed information about products, services, and processes.

Address and resolve customer concerns or escalate issues when necessary.

Maintain accurate records of customer interactions and transactions.

Collaborate with internal teams to ensure timely and accurate service delivery.

Assist in processing orders, quotes, and returns as needed.

Uphold company values by delivering exceptional customer service.


Qualifications:

Experience: Minimum of 1 year of customer service experience in a blue-collar industry (construction, manufacturing, trades, etc.).

Skills: Strong communication and interpersonal skills, with the ability to build rapport with diverse customers.

Technical: Proficient in using basic office software (e.g., Microsoft Office) and CRM tools is a plus.

Other: A proactive and problem-solving mindset with excellent organizational skills.


$20 - $25 an hour
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CEO of Latitude Inc
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Dean Robbins
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Average salary estimate

$46800 / YEARLY (est.)
min
max
$41600K
$52000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Representative, Latitude Inc

If you’re a personable and motivated individual, our Customer Service Representative position at an industry-leading company in Lebanon, PA might just be the perfect fit for you! This full-time, direct hire role allows you to truly shine as the primary contact for our valued customers. Your day-to-day will involve answering inquiries via phone, email, or in-person, ensuring that each interaction is handled with professionalism and care. Ideally, you will have at least one year of customer service experience in a blue-collar setting such as construction, manufacturing, or trades. Your main goal? To provide customers with detailed information about our products and services and resolve any concerns they may have. We believe in the power of collaboration as well; you will work closely with other internal teams to deliver exceptional service. Keeping accurate records of customer interactions will be vital, as will assisting with orders and returns. We consider our values paramount, so a commitment to excellence in customer service is essential. With a salary range of $20 to $25 an hour, this role not only offers a fulfilling career but also competitive remuneration. If you enjoy helping others and want to grow in a supportive environment, we’d love for you to join our team and become a key player in delivering outstanding customer experiences.

Frequently Asked Questions (FAQs) for Customer Service Representative Role at Latitude Inc
What does a Customer Service Representative do at the company in Lebanon, PA?

As a Customer Service Representative at our company in Lebanon, PA, you will be the face of our customer interaction, engaging with clients through various channels. Your role involves addressing inquiries, providing information about products and services, and resolving any issues they might encounter. It’s all about ensuring customer satisfaction and maintaining efficient communication!

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What qualifications do I need to apply for the Customer Service Representative position in Lebanon, PA?

To apply for the Customer Service Representative position in Lebanon, PA, you should have a minimum of one year of customer service experience in a blue-collar environment. Skills in communication, problem-solving, and familiarity with basic office software or CRM tools are also highly advantageous.

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What is the salary range for the Customer Service Representative role in Lebanon, PA?

The salary range for the Customer Service Representative role in Lebanon, PA, fluctuates between $20 and $25 an hour, depending on your experience and qualifications. This competitive compensation reflects our commitment to attracting and retaining talented customer service professionals.

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How can I improve my chances of getting hired as a Customer Service Representative in Lebanon, PA?

To improve your chances of being hired as a Customer Service Representative in Lebanon, PA, focus on highlighting your blue-collar customer service experience in your application and interview. Demonstrating strong communication skills and a proactive problem-solving approach will also help you stand out among other candidates.

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What kind of work environment can I expect as a Customer Service Representative in Lebanon, PA?

In the Customer Service Representative role in Lebanon, PA, you can expect a supportive and dynamic work environment. You’ll collaborate closely with team members and internal departments, ensuring that customer needs are met efficiently while enjoying a friendly office culture.

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What are the key responsibilities of the Customer Service Representative in Lebanon, PA?

Key responsibilities of the Customer Service Representative role in Lebanon, PA, include responding to customer inquiries promptly, maintaining accurate records of interactions, processing orders and returns, and collaborating with internal teams. You’ll be the go-to resource for customers seeking assistance!

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Is there room for growth in the Customer Service Representative position in Lebanon, PA?

Absolutely! The Customer Service Representative position in Lebanon, PA, is designed for individuals eager to learn and grow. With our commitment to development, there are ample opportunities for advancement within the company supported by training and mentorship programs.

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Common Interview Questions for Customer Service Representative
Can you describe your previous customer service experience in blue-collar industries?

When discussing your customer service experience in blue-collar industries during the interview, focus on specific examples that showcase your problem-solving skills and ability to handle various customer situations efficiently. Use the STAR method to structure your response by describing the Situation, Task, Action, and Result effectively.

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How do you handle difficult customers?

In interviews, highlight your patience and communication skills when addressing difficult customers. Explain how you actively listen to their concerns and seek to find a resolution that satisfies them. A real-life example of a challenging situation and how you successfully managed it will strengthen your case.

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What steps do you take to ensure you provide excellent customer service?

When asked about your approach to delivering excellent customer service, share your methodology, which could include actively listening, empathizing with the customer, and following up to ensure satisfaction. Be sure to illustrate with examples that emphasize your dedication to going above and beyond.

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How do you prioritize tasks when handling multiple customer inquiries?

Discuss how you assess the urgency of each inquiry and apply your organizational skills to prioritize effectively. Providing an example of a busy period where you successfully managed multiple requests will demonstrate your capability in a high-pressure situation.

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Can you give an example of a time you resolved a customer issue?

Prepare a specific example highlighting your problem-solving skills and positive outcomes. Explain the issue, your thought process, the steps you took to resolve it, and the feedback you received from the customer after the situation was resolved.

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What software tools have you used in your past customer service roles?

Share your experience with office software and any CRM tools you’ve used, emphasizing your proficiency and willingness to learn new systems. This showcases your adaptability and readiness to fit into the technological aspects of the Customer Service Representative role.

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What motivates you to work in customer service?

Express your passion for helping others and your desire to contribute positively to customer experiences. A genuine and enthusiastic response, coupled with a relevant personal story, can leave a memorable impression on the interviewer.

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How would you handle a situation where you do not know the answer to a customer's question?

Illustrate your approach to handling knowledge gaps by explaining that you would calmly inform the customer that you will find out the needed information and follow up promptly. Emphasize the importance of clear communication and diligence, showcasing your dedication to customer service.

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Describe a time you received negative feedback and how you handled it.

When discussing a past experience with negative feedback, focus on the situation and your response. Share what you learned, how you made changes to improve, and evidence of how this led to better customer interactions in the future.

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Why do you want to work for our company as a Customer Service Representative?

In answering this question, do your research on the company and connect its values and reputation to your own. Articulating why you align with their mission demonstrates genuine interest and enthusiasm for the position, reinforcing why you’d be a great fit.

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November 24, 2024

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