Job Title: Customer Service Representative
Location: Lebanon PA
Employment Type: Full-Time, Direct hire
Job Overview:
We are seeking a motivated and customer-focused Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our customers, ensuring their needs are met with professionalism and efficiency. If you have at least one year of customer service experience in a blue-collar environment, such as construction, manufacturing, or trades, we’d love to hear from you!
Key Responsibilities:
Respond to customer inquiries via phone, email, or in-person promptly and professionally.
Provide detailed information about products, services, and processes.
Address and resolve customer concerns or escalate issues when necessary.
Maintain accurate records of customer interactions and transactions.
Collaborate with internal teams to ensure timely and accurate service delivery.
Assist in processing orders, quotes, and returns as needed.
Uphold company values by delivering exceptional customer service.
Qualifications:
Experience: Minimum of 1 year of customer service experience in a blue-collar industry (construction, manufacturing, trades, etc.).
Skills: Strong communication and interpersonal skills, with the ability to build rapport with diverse customers.
Technical: Proficient in using basic office software (e.g., Microsoft Office) and CRM tools is a plus.
Other: A proactive and problem-solving mindset with excellent organizational skills.
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If you’re a personable and motivated individual, our Customer Service Representative position at an industry-leading company in Lebanon, PA might just be the perfect fit for you! This full-time, direct hire role allows you to truly shine as the primary contact for our valued customers. Your day-to-day will involve answering inquiries via phone, email, or in-person, ensuring that each interaction is handled with professionalism and care. Ideally, you will have at least one year of customer service experience in a blue-collar setting such as construction, manufacturing, or trades. Your main goal? To provide customers with detailed information about our products and services and resolve any concerns they may have. We believe in the power of collaboration as well; you will work closely with other internal teams to deliver exceptional service. Keeping accurate records of customer interactions will be vital, as will assisting with orders and returns. We consider our values paramount, so a commitment to excellence in customer service is essential. With a salary range of $20 to $25 an hour, this role not only offers a fulfilling career but also competitive remuneration. If you enjoy helping others and want to grow in a supportive environment, we’d love for you to join our team and become a key player in delivering outstanding customer experiences.
Latitude is a Human Resource Consulting Firm headquartered in Hanover, MD with branch offices in Hunt Valley, MD and Winter Park, FL. Latitude provides consulting services to a wide range of industries in both the Private and Public Sectors. We ar...
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