Head of E2E Chief Controls Office, Lending & Working Capital

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Job Description Summary

Job Description

JOB TITLE: Head of E2E Chief Controls Office, Lending & Working Capital

LOCATIONS: Edinburgh, Glasgow, Manchester, Leeds, Birmingham, Bristol

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About this opportunity

You'll be responsible for strengthening the control environment and operational resilience for customer outcomes in Lending & Working Capital.

You’ll lead a team of c26 colleagues and engage within the Business and Technology Platforms, ensuring that new product propositions and transformations are delivered safely, with Consumer Duty at the heart and a Control by Design approach—designing risk out and regulatory compliance in from the beginning.

If you’re passionate about driving risk excellence, enabling innovation, and ensuring a strong control environment, we could be a great fit!

What you’ll be doing?

• Be a great partner to risk and control owners to support control environment improvements.
• Lead in the delivery of relevant regulatory submissions focusing on compliance with regulatory obligations and Consumer Duty.
• Supports the development and implementation of the control strategy across end-to-end business processes.
• Ensure all new products and customer propositions or material changes are fully aligned with regulatory obligations and Consumer Duty.
• Develop and implement an approach to map key risks and controls across end-to-end business processes and customer lifecycle outcomes.
• Work collaboratively with Platform teams to embed technical control capability including implementation and embedding of control by design.

Why Lloyds Banking Group

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!

What You’ll Need

• Excellent leadership capabilities with evidence of leading large teams successfully to achieve key business priorities.
• Excellent senior partner management, particularly at senior level.
• Excellent risk and control management capabilities, including control automation.
• Understand the key drivers and challenges facing Business & Commercial Banking colleagues and customers.
• Understand the current regulatory environment and impacts on Business & Commercial Banking.
• Able to proactively seek opportunities and deliver enhancements to improve the customer and colleague journey.

And any experience of these would be really useful:

• Understanding of emerging products, services and technologies in financial services.
• Ability to develop team to promote effective working, team performance and colleague development.
• Comfortable with analytical / financial assessment to develop recommendations and / or develop solutions to meet ongoing and future business needs.

About working for us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We’re proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the process just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We would love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.