Deputy Operations Lead

Lead is a fintech building banking infrastructure for embedded financial products and services. We operate an FDIC-insured bank headquartered in Kansas City, Missouri.  Additionally, we have offices in San Francisco, Sunnyvale, and New York City, where our technical, product, design, and legal teams operate.

We are built for a constantly evolving financial landscape, where new ventures and technological advancements emerge daily. Guided by a team of entrepreneurs and technologists with decades of experience navigating intricate banking and payments regulations, Lead blends regulatory and technological expertise to help our fintech partners scale their operations with compliance and creativity.

Simply put, Lead offers the essential attributes that every fintech seeks in a partner bank. First, unparalleled technical expertise from a distinguished team of developers with an extensive understanding of the banking and payments systems. Second, oversight expertise, automated compliance systems, and bespoke program management to navigate the ever-shifting regulatory landscape. Finally, a commitment to transparency and operational rigor to ensure everyone’s money does what it’s supposed to do. 

As a Community Bank, we provide personalized banking services and solutions to support the businesses, individuals, and charitable organizations of the Kansas City Metropolitan Area, both in branch and online. We are committed to fostering strong relationships, supporting local economic growth, and we believe in the power of being an integral part of the community we serve.

Role Description: The Deputy Operations Lead assists the Operations Lead in overseeing areas of deposit and payment operations. This proactive partner is a responsible leader with an analytical and strategic mind. The Deputy Operations Lead has a broad knowledge of Lead’s business. They are equally committed to productivity and compliance of Operations, Payments and Deposits.

• Assist the Operations Lead and COO in ensuring compliant and effective operations
• Directly Manage and oversee the Deposit Banking team and ensure proper completion of the required functions including sales, implementation, customer service, product development and risk management
• Manage team performance and maintain a culture of sales, service and risk management
• Oversee the development of Lead’s sales strategy to increase market penetration and maximize revenue
• Evaluate and implement new products as necessary
• Manage risk by ensuring compliance with policies, procedures and regulations for product and customer lifecycle and conducting initial and ongoing risk assessments
• Conduct initial information gathering discussions with prospects, customers and sales team to demonstrate product functionality and gather customer requirements
• Monitor product vendor communications on enhancements, scheduled maintenance, added features and functionality
• Oversee the development and delivery of product training and documentation to our team, branches, management, sales and other teams as  related to retail banking
• Monitor client usage to identify and remediate client  attrition, maximize fee income and maintain sound risk management practices
• Grow fee income revenue from deposit banking products including a review of reports and identification of fee income opportunities
• Produce various management and audit reports on clients
• Stay up to date with the applicable laws, rules and regulations impacting retail banking services
•  Perform all other duties as assigned

• A minimum of 5 years of banking experience
• A minimum of 3 Years of management experience
• Strong project management skills and management of development, maintenance and support teams
• Strong judgment, instincts and time management skills
• Strong organizational skills with experience in managing multiple time-sensitive projects simultaneously 
• Excellent written and verbal communication skills 
• Self starter, engaged, proactive and ready to roll up your sleeves 

• At Lead, we design our benefits to support company culture and principles, to foster an efficient and inspiring work environment, and to create the conditions for our team to give their best in both work and life
• Competitive compensation based on experience, geographic location, and role
• Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
• Paid parental leave
• Flexible vacation policy, including PTO and paid holidays
• A fun and challenging team environment in a dynamic industry with ample opportunities for career growth 

*Lead Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.