Deputy Operations Manager

Lead is a fintech building banking infrastructure for embedded financial products and services. We operate an FDIC-insured bank headquartered in Kansas City, Missouri.  Additionally, we have offices in San Francisco, Sunnyvale, and New York City, where our technical, product, design, and legal teams operate.

We are built for a constantly evolving financial landscape, where new ventures and technological advancements emerge daily. Guided by a team of entrepreneurs and technologists with decades of experience navigating intricate banking and payments regulations, Lead blends regulatory and technological expertise to help our fintech partners scale their operations with compliance and creativity.

Simply put, Lead offers the essential attributes that every fintech seeks in a partner bank. First, unparalleled technical expertise from a distinguished team of developers with an extensive understanding of the banking and payments systems. Second, oversight expertise, automated compliance systems, and bespoke program management to navigate the ever-shifting regulatory landscape. Finally, a commitment to transparency and operational rigor to ensure everyone’s money does what it’s supposed to do. 

As a Community Bank, we provide personalized banking services and solutions to support the businesses, individuals, and charitable organizations of the Kansas City Metropolitan Area, both in branch and online. We are committed to fostering strong relationships, supporting local economic growth, and we believe in the power of being an integral part of the community we serve.

Role Description: The Deputy Operations Manager will work with the Operations Manager and assist in managing and overseeing operational processes, procedures, and applications; project implementation and support; data processing; application training; and internal operational support. The Deputy Operations Manager will comply with regulatory rules and implement separation of user controls and reporting to reduce risk to the organization.

• Assist the Operations Manager with oversight of the development and implementation of issuing card programs
• Assist the Operations Manager with the launch of new card products
• Assist the Operations Manager with managing relationships with card networks and other applicable vendors
• Responsible for managing the BaaS unclaimed property process
• Oversee internal support, applications, training, project management and training
• Provide assistance to staff with any questions, resolving issues and enhancing products. 
• Troubleshoot application errors and provide support to staff when necessary.
• Provide training on applications and processes to staff members.
• Be responsible for timely and accurate monthly reporting and analytics. 
• Create and run reports using Business Analytics
• Set up new users, reset passwords and delete access when necessary. 
• Be a credit and debit card expert.  Responsible for assisting staff and clients with issues and providing resolutions. 
• Identify and provide suggestions for more efficient and effective processes within the Department. 
• Perform account cleanup on users, products and codes when necessary.
• Participate in project implementation and support 
• Implement dual and user controls to reduce bank risk. 
• Perform all other duties as assigned. 

• A minimum of 5 years experience in bank operations and card program management
• Ability to maintain a high level of confidentiality
• Strong judgment, instincts and analytical skills
• Willingness to take on new challenges in a fast-paced startup environment
• Strong organizational skills with experience in managing multiple time-sensitive projects simultaneously 
• Self starter, engaged, proactive and ready to roll up your sleeves 
• Demonstrated ability to lead, motivate, and develop a team.
• Excellent verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels.
• Strong problem-solving skills and the ability to handle complex and challenging situations.

• At Lead, we design our benefits to support company culture and principles, to foster an efficient and inspiring work environment, and to create the conditions for our team to give their best in both work and life
• Competitive compensation based on experience, geographic location, and role
• Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
• Paid parental leave
• Flexible vacation policy, including PTO and paid holidays
• A fun and challenging team environment in a dynamic industry with ample opportunities for career growth 

*Lead Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.