Lead Customer Enablement Manager, MoveHQ (Remote)

View All Jobs

Are you an expert at creating Training and Enablement programs from the ground up? Do you have start up experience and been part of rapid scaling with a company? MoveHQ may have the ideal role for you, we are hiring a Lead Customer Enablement Manager. This role could be a good fit for you if you have experience in building, coordinating and delivering scalable training programs to customers. You will be responsible for selecting and implementing an LMS, then building out and maintaining our customer education program for the MoveHQ software. You will get to work deeply cross functionally in this role to scale the Enablement program. You will also get to work with a small but mighty world class Customer Experience Team led by the VP of Customer Experience, who is one of the Top 100 Customer Strategists in the world; he believes in a true partnership, wants to hear new ideas, empowers you to make decisions, and believes in a culture of transparency. This role reports to our Director of Customer Success who has deep experience scaling high performing Success teams, she believes in building diverse teams that scale rapidly. This is a standalone role so you will truly own and scale the Enablement function for the MoveHQ team. Move HQ offers a great work/life balance and believes in giving you true autonomy to perform in your role.

As one of the fastest-growing tech companies and the leader in revolutionizing how Americans move from one home to another, the Updater team gets pretty busy. We are making technology so good that you won't move without it and out of the 12 million Americans who moved last year, 25% of them interacted with our technology; so we are busy! We have multiple entities and you will be making a critical impact on the Accounting team.

About the Role

• Active LMS selection, implementation, administration and management
• Design and develop scalable training to ensure diverse customer personas adopt and are equipped to leverage MoveHQ software
• Develop, script and maintain interactive lessons and build curriculum across all learning channels (digital, instructor led etc.)
• Define and implement metrics to measure the effectiveness of all training programs and impact on customer adoption
• Working closely with product teams related to new features updates
• Work closely with Product Marketing to leverage persona messaging and training
• Create a framework for capturing feedback at scale: aggregate, synthesize and communicate needs for a successful launch and ongoing feedback back to our Product and Marketing partners

About You

• 5+ years' experience in Customer Enablement, going 0-1 in a company with at least $50 million in revenue
• Experience selecting and implementing a customer facing LMS system
• Experience scripting and building training content
• Demonstrated knowledge of instruction design, learning and e-learning principles, and methodologies
• Experience with data analysis and reporting
• Highly organized, detail-oriented and resourceful
• Strong project management or organizational skills
• Exceptional presentation, written, and oral communication skills
• Due to the nature of the work MoveHQ does, all employees must hold US Citizenship.

Bonus Points For:

• PMP