Lead Front Desk Rep - Full Time

PRIMARY PURPOSE:

As a Lead Front Desk Clerk, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Supervise daily operational functions of the front desk consistent with the strategic plan and vision for the department, division and property
• Train and direct the hotel’s front desk staff
• Create a work environment that promotes teamwork, recognition and mutual respect
• Ensure guests are treated courteously, complaints and problems are resolved, and requests for special services are carried out by monitoring staff with customer interaction
• Ensure expected standards are met for the Front Desk department
• Maintain steady movement of the line by ensuring all staff members are at their assigned window/station
• Perform other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Able to effectively communicate in English, in both written and verbal forms
• Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
• Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
• Effective listening abilities with strong judgment skills
• Knowledge of accommodations room capacities and amenities
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• Maintain a professional, neat and well-groomed appearance adhering to company standards

MINIMUM REQUIREMENTS:

• High school diploma or equivalent
• One (1) year of Front Desk experience
• Work varied shifts, to include weekends and holidays