Lead IT Systems Engineer

The hiring range for this role is $66,000 - $91,300/year + bonus.

This role is based in downtown Chicago and will be 4 days in the office with 1 work from home day. The IT Systems Engineer will maintain Numerator information systems and related equipment and services including the following: Workstations and peripherals, phones/telecom services, desktop software, information backup, and video conferencing systems. Provide support, troubleshooting, and training to internal users. Fulfill other projects as assigned.

Responsibilities:

• Setup and maintain workstation hardware and software
• Configure printers, scanners, and other pc peripherals
• Ensure backups are successful and perform restorations as needed
• Assist users with desktop support
• Open and maintain Help Desk tickets
• Follow up with users to ensure issue has been resolved.
• Gain feedback from users about computer performance.
• Create and maintain documentation
• Maintain IT equipment in office common areas and conference rooms
• Perform software updates, patches, and license monitoring
• Monitor for and respond to end user security incidents

• Intermediate to advanced knowledge in Python or Bash is a must.
• Must have working knowledge of Microsoft Windows 7,8,10
• Knowledge of Mac OS X, Linux, and Microsoft Server a plus.
• Must have an understanding of Active Directory.
• Must have basic knowledge of network devices
• Must have a strong general knowledge of IT systems, security, servers, firewalls, and all things Microsoft
• Experience with Office 2016, Office 365 is a plus
• Strong ability to troubleshoot, diagnose and repair hardware & software
• Strong verbal and interpersonal skills
• Ability to self-start, learn quickly, and work in a fast-paced environment
• Ability to work independently
• Flexibility and willingness to work as part of a team

Nice to Haves:

• Audio/Video Support
• Azure or AWS Certification

Education and Experience:

An Associate Degree in Computer Science is preferred or equivalent work experience with a minimum of 3 to 4 years of experience. Microsoft Certification is a plus.

#LI-MB1

If this sounds like something you would like to be part of, we’d love for you to apply! Don't worry if you think that you don't meet all the qualifications here. The tools, technology, and methodologies we use are constantly changing and we value talent and interest over specific experience.

What we offer you

• An inclusive and collaborative company culture

• An opportunity to have an impact on our growing teams and organization

• Ownership of platforms and environments with industry leading product

• Market competitive total compensation package

• Volunteer time off and charitable donation matching

• Strong support for career growth, including mentorship programs, leadership training, access to employee resources groups

• Regular hackathons to build your own projects and work with people across the entire company

• Great benefits package including medical/vision/dental insurance, unlimited PTO, and 401k plus matching.