Lead Outreach Clerk

Under direct supervision, is responsible for all functions performed by Outreach Clerks. In addition is responsible for providing oversight and training of section personnel; to conduct outreach at sites that are geographically and physically accessible to all households requesting assistance. Flexibility to achieve performance excellence in a telework arrangement.

• Serves as subject matter expert, individually motivated and operating with a sense of urgency and personal accountability
• Provides functional oversight and training of section personnel
• Greets visitors and providing program information to the public
• Oversees and prepares case files and schedules appointments
• Collects eligibility documents, reviews applications and prepares case folders for new clients
• Refers applicants and clients to other public service agencies
• Schedules appointments for program applicants and clients
• Enters client information into database
• Compiles client and program data for periodic and statistical reports
• Responds to general questions; works on case files; answers telephone, routes calls and takes messages
• Performs other duties as required

• High School or General Education Development (GED) certificate, and two (2) years general office/clerical experience; or an equivalent combination of education and experience
• Knowledge of general office procedures
• Skill in operating personal computer, typewriter and basic office equipment
• Ability to effectively respond to questions and complaints; ability to communicate effectively with diverse groups of individuals utilizing tact and diplomacy; ability to accurately enter data and file information; ability to understand and follow verbal and written instructions; ability to perform basic mathematical calculations; ability to effectively respond to hostile, abusive or irrational individuals; ability to maintain records and compile and organize reports; ability to establish and maintain effective working relationships with co-workers and the general public
• Demonstrates technological intuitiveness
• Must secure and maintain a favorable background investigation and clearance
• Must clear a pre-employment physical and a pre-employment drug screen test
• Must have valid Texas driver's license, motor vehicle liability insurance and personal injury insurance; or have a self-reliant source of transportation to conduct business on a daily basis
• Must be bilingual in English/Spanish
• May be required to work more than 40 hours during the workweek

Working Environment and Physical Demands:

• Working conditions are in an office / telework environment
• Occasionally moves items weighing up to 10 pounds
• Occasionally move about the office/ telework office
• Frequently communicates with others using approved technological resources; must be able to exchange accurate information through designated systems within a timely manner
• Constantly operates a computer and other office productivity machinery
• Positions self to perform essential functions of the job in an office / telework environment
• Must be able to remain in a stationary position
• Flexibility to achieve performance excellence in a telework arrangement
• Maintains County-issued equipment, software, data and supplies