Job details

Lead Salesforce Administrator

Req ID

FY23|G&A|#4893

Location(s)

Boise, Idaho, USA; Chandler, Arizona, USA; Copper Canyon, Texas, USA; Dallas, Texas, USA; Denver, Colorado, USA; Houston, Texas, USA; Ogden, Utah, USA; Phoenix, Arizona, USA; Portland, Oregon, USA; Provo, Utah, USA; Salt Lake City, Utah, USA; Vancouver, Washington, USA;

Work arrangement(s)

Fully Remote (works exclusively from home)

Your opportunity

New Relic’s Business Application team is looking for a business savvy Lead Salesforce Admin to join us to help enhance and maintain applications on our Salesforce Lightning platform. You will be working with our amazing product, data and business operations teams to support high priority initiatives, as well as day-to-day operations.

We are looking for someone who can reflect New Relic’s core values in this work: being bold, passionate, connected, authentic, and accountable! Our business is rapidly scaling. We are committed to a SaaS-first approach for our systems, just as our market-leading digital intelligence tools have been built from the ground-up as cloud-only.

We are looking for candidates that will work West Coast hours remotely from their home office.

What you'll do

Lead the administration of our Salesforce instance and for Service Cloud
Meet with the business to determine their needs and translate them into technical specifications
Design & develop scalable & efficient solutions to support critical business functions
Lead the governance model for platform security, performance, and scalability
Lead all aspects of 3rd party application use and support
Provide guidance, mentorship, and training to help junior members as well as peers to address any skill gaps
Handle all basic administrative functions including user management, Report and Dashboards, Flows, and other routine tasks
Stay up-to-date with the latest Salesforce technologies and trends and recommend new solutions and enhancements that could benefit the organization
Support end-users in real-time with issues related to the Salesforce and supported applications
Release and environment management including sandbox usage planning, metadata, and data migration, environment comparisons, and version control

This role requires

Bachelor's Degree in Computer Science, Management Information Systems, or the equivalent related experience.
8+ years experience of Salesforce Administrator Experience
5+ years experience of Service Cloud experience, Knowledge Base, Experience Cloud/Community, Omni-Channel
Experience in automation process with Flows, Process Builder, SOQL and Salesforce Sharing & Security model.
Experience managing large data volumes, considering limits & performance tuning.
Ability to work in a fast-paced environment and manage multiple priorities simultaneously
Excellent communication, leadership, and interpersonal skills

Bonus points if you have

Experience with Playvox
Salesforce certifications such as Advanced Administrator, Service Cloud or Salesforce Certified Solution Architect are a plus
Experience with Slack for Service Cloud, Einstein for Service
Exposure to Salesforce survey/feedback management or other survey tools
Experience with Sales Cloud & CPQ

We're looking for bold and passionate people to be a part of our mission to help every engineer do their best work, every day, using data, not opinions, at every stage of the software lifecycle. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.
We believe in empowering all Relics to achieve professional and business success through a workforce model called Flex First. Flex First allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Read more about Flex First.
Our hiring process

Please note that visa sponsorship is not available for this position.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

Estimated Base Pay Range: $ 122,000 - $ 152,000
The pay range above represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan and a competitive equity package. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, a discounted employee stock purchase plan, and other competitive benefits designed to improve the lives of our employees.

Wage - midpoint

152,000

Wage - minimum

122,000

#LI-LW1 #LI-Remote

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