Lead Shop Technician

For further information please contact our Talent Specialist:

Arpita | 224-507-1299

Title: Lead Shop Technician

Location: Montgomery, AL

Duration: 2-12 Months

Pay Rate: $25 per hour on W2

Description:

HM is in FL, first round of interviews will be virtual/ Top 6 from there will interview in person with on site manager.

Temps will not use forklift. Position is ongoing/open ended.

JOB DESCRIPTION

JOB SUMMARY: The Lead Shop Technician is primarily responsible for performing daily activities pertaining to shop set-up and repair and reviewing the paperwork for Technicians that are assisting with set-up and/or repair.

KEY DUTIES:

• The Shop Technician is responsible for cleanliness and organization of shop.
• Set-up and prepare new and used equipment for customer placement. This includes, but is not limited to:

o Install all necessary supplies and test mechanical sections (from feed to exit)
o If applicable, install all options listed on order documentation
o Perform device calibrations
o Test device connectivity. This includes printing, faxing, and scanning (if applicable)
o Perform device upgrades and reloads, as needed
o Import baseline clone files (if applicable)
o Test all device functions
o Complete shop checklist and paperwork packet
o Wrap and package machine for transport
o Review detailed documentation of all serialized and non-serialized items associated with each machine before releasing it for delivery
o Submit accurate, properly filled documentation/paperwork
o Troubleshoot, assess and repair of inventory equipment as needed
o Refurbish equipment to meet standards
o Review and sign off on refurbs performed
o Provide technical support to rest of peers on Team
o Troubleshoot machines brought in from the field, as requested
o Order parts through system, as needed
o If requested, obtain and distribute parts and supplies for after hours and weekend set-up as scheduled and provide detailed documentation of backup for inventory control
o Setup/test mailing equipment, if requested
o Maintain an accurate inventory of parts/supplies
o Perform routine check and balances of service calls and parts
o Maintain clean and orderly shop environment
o Coordinate with Manager when technician assistance is required for customer order, month end needs, specific machines, etc.
o Ability to work evenings and weekends as needed to meet customer demands

• Other duties as assigned.

QUALIFICATIONS:

Education/Experience:

• High School diploma or equivalent is required.
• Previous experience and/or training working on copiers and printers is desirable, experience with client equipment and desktop printers is a plus.

Skills, Specialized Knowledge and Abilities:

• Exposure to normal shop/warehouse working environment.
• Ability to use a variety of office equipment, such as computer/laptop, phone, printer, fax, copier, etc.
• Strong customer service and communication skills.
• Strong attention to detail, quality focus, strong planning and organization skills
• Good computer skills and experience using Microsoft Office Suite (Outlook, Word, Excel)
• Strong electro/mechanical skills or equivalent experience.
• Strong critical thinking skills to assist in problem solving.
• Detail-oriented with the ability to work independently as well as collaboratively in a team setting with peers and colleagues in a cross functional setting
• Must be a self-starter, able to prioritize and handle multiple tasks and ability to meet strict deadlines and perform under pressure in a fast-paced work environment.
• Good problem solving and troubleshooting skills
• Able to read, understand and follow company Standard Operating Procedures (SOPs) and guidelines
• Able to read, understand and follow checklists when provided
• Strong organizational skills, meets productivity standards, completes work in an efficient and timely manner
• Quality focused and demonstrates strong attention to detail

Requirements (Physical, Mental, Environmental Demands):

• Must be able to hear auditory alarms, speak, concentrate, analyze and solve complex issues throughout the course of the work day
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Must be able to read and comprehend technical documents and instructions throughout the course of the work day such as safety rules, installation instructions and procedure manuals, manufacturer assembly instructions.
• Ability to stand, walk, stoop, kneel, crouch or crawl throughout the course of the work day
• Must regularly be able to lift and/or move up to 60 pounds, frequently lift and occasionally push and/or move up to 100 pounds.
• May be required to work outside normal business hours including evenings and/or weekends.

Job Type: Contract

Pay: $24.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Referral program

Schedule:

• Monday to Friday

Application Question(s):

• Do you have working knowledge on copiers and printers?
• Do you have any experience in using Microsoft Office Suite (Outlook, Word, Excel)?
• Do you have working experience in an warehouse?

Work Location: In person