Lead Technologist I - Head of Desktop Engineering

• Develop and lead the desktop engineering team to define and deliver required systems, projects, tasks, and management of devices
• Hands-on technical work to create and implement solutions required within the end-user technology environment
• Help develop global standards, processes, and procedures to be used and maintain a high level of documentation and architectural diagrams as needed
• Perform capacity planning and forecasting in partnership with the Global Technology Management team
• Provide and manage the global tools for support and management of endpoint devices including software deployment, patch management, endpoint security, and antivirus
• Act as technical and business domain subject-matter expert to all systems supported by the end-user support teams
• Maintain a secure environment in accordance with Neuberger Berman security standards on endpoint devices
• Act as an escalation point from the on-site and virtual service desk support teams, L2 Operations Center, and L3 engineers, including out-of-hours for critical issues
• Manage day-to-day operations for management platforms and perform system monitoring, verify the integrity and availability of all global tools
• Create standard policies and procedures and ensure consistency in the global deployment of Mac and Windows devices
• Create standard policies and procedures and ensure consistency in the global deployment of applications and patches to all global endpoint devices
• Through the Change Management Process, deploy critical and security patches monthly, or more frequently as required to ensure the security and integrity of the endpoint devices
• Review and provide analysis of all relevant patches, functional updates, bug fixes, and Minor Software Releases for applicability and issues
• Ensure all devices are tracked providing reporting as required
• Work within a Global Incident management system, providing clear troubleshooting documentation and direction to various support teams
• Ensure requests for technical support, troubleshooting, and fault diagnosis are serviced in a timely manner and, where applicable, within the agreed SLA

• Prioritize, develop, and implement a timeline to achieve targets
• Motivate the team to achieve organizational goals and meet targets
• Empower team members with skills to improve their confidence, product knowledge, and communication skills
• Help identify any training needs and enable the team to address training requirements
• Ensure documentation is created and maintained to a high standard using the agreed technology documentation repositories
• Ensure the team is following the ITIL framework, representing changes, performing problem and incident management

• Minimum of 10 years of experience identifying and implementing desktop and endpoint technologies.
• Experience developing a strategic roadmap for selecting, globalizing, and supporting end-user compute devices.
• Strong working knowledge of ITIL Incident, Problem and Change Management
• Strong leadership skills, that develop, inspire, and motivate staff to align with and deliver the global Technology and business strategy
• Strong knowledge and hands-on Windows OS experience, with an understanding of financial services trading and market data applications
• Strong knowledge and hands-on experience with desktop builds, application deployment, and patching tools and procedures
• Strong knowledge and hands-on experience with Microsoft SCCM / MECM / Intune
• Strong knowledge of implementing tools to manage endpoints across multiple international locations working with both global and local support teams
• Experience with VDI environments including persistent and non-persistent solutions using Citrix
• Experience with thin client technology solutions
• Excellent troubleshooting and performance-tuning skills
• Experience with license reporting and management
• Experience with Microsoft Office Pro Plus (Apps for Enterprise)
• Strong time management, problem-solving skills, and communication skills.
• High level of documentation skills
• Ability to think creatively and design unique solutions to complex problems
• Ability to establish and maintain effective and collaborative working relationships with co-workers, managers, and staff

The salary range for this role is $160,000-$210,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. This range is only applicable for jobs to be performed in New York City. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. This job is also eligible for a discretionary bonus. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), life insurance and other benefits to eligible employees.