Enterprise Customer Success Manager

LeadVenture is seeking an energetic and reliable Enterprise Customer Success Manager with a strong drive to excel in a dynamic and client-focused role. If you're passionate about solving problems, maintaining strong client relationships, helping identify additional solutions and providing exceptional customer service, this is the position for you. This is an exciting opportunity to partner with the largest, most successful, and influential dealer groups in the industry, helping to guide their digital strategy to produce real results.      

Here is more of what you’ll get to do:    

• Client success management.
• Serve as the primary point of contact for your clients, acting as a bridge between the customer and internal support teams.  
• Offer consultative marketing assessments and comprehensive marketing solutions via phone, email, and web meetings.  
• Understand and address clients' goals, proactively providing marketing solutions tailored to their needs.  
• The CSM strives to become a client partner by aiding in the effective implementation of marketing strategies to help dealers sell, service and retain more customers for less cost and expand a dealership’s revenue opportunities.  
• Campaign oversight.
• Monitor and report on the effectiveness of client campaigns.  
• Coordinate closely with various departments to ensure timely execution of campaign deliverables and revenue projections.  
• Proactively identify opportunities to increase the performance of the client’s product portfolio and present these regularly. This could include recommendations to invest in new tools or marketing channels.
• Proactively identify opportunities to provide solutions from our portfolio of offerings and increase share of wallet, using your sales experience to position, overcome objections and close.  
• Operational excellence.
• Become a subject matter expert on all company products.  
• Contribute to new projects and services as the company evolves and expands.  
• Work effectively both independently and as a team player.  
• Adhere to internal processes and procedures with precision.  
• Proactively seek improvements to meet company goals.  
• Thrive under pressure, consistently meeting deadlines.  
• Participate in web calls, maintaining professionalism and rapport with clients while working remotely.  
• Pay meticulous attention to detail and punctuality.  

You’ll thrive in this role if you are/have:    

• Comfortable working with large marketing budgets across multiple locations with a strong understanding of digital advertising.
• A confident, outside-the-box thinker with experience holding effective, strategic calls with enterprise level clients.  
• Proven experience in account management or client-facing roles.  
• Proven experience selling into an established account base, including creating compelling value propositions and overcoming objections.
• Proven experience with analytics and reporting.  
• A minimum of 3 years of professional experience, specifically in a consultative account management, client retention and/or client-facing role.  
• Experienced in client retention and client de-escalation skills.
• Preferred background in marketing, agency, or media sales.  
• Demonstrated public speaking and presentation abilities.  
• Proficiency in Microsoft Office products.  
• Strong organization and time management skills.
• Excellent verbal and written communication skills.

Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!   

This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.   

Who we are:   

LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more.  Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction 123, Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.   

LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.