Learning & Development Operations Manager (Remote)

REMOTE /OPERATIONS – LEARNING & DEVELOPMENT /FULL TIME/ REMOTE

We are looking for a Learning & Development (L&D) Operations Manager to lead the training and development initiatives of our Operations team. The Infinitus AI platform supports thousands of patients and healthcare providers on a daily basis and our Operations team keeps the system operating at peak levels of efficiency and quality. As the Learning & Development Operations Manager, you will lead a team of trainers and nesting coaches to deliver new hire training and continuous learning to our team members that contributes to the overall success of our Operations. You are (or will become) an expert in Healthcare administration while knowing “enough to be dangerous” about software development to inform the product roadmap for a suite of internal tools supporting L&D. We believe the right L&D leader has a passion for coaching others, experience in operational team management, familiarity with call center training programs, and is a strategic thinker that excels in a fast-paced startup environment.

At Infinitus, you will:

• Lead and manage a team of trainers and nesting coaches
• Develop and execute a learning and development roadmap that supports the needs of new and existing Operations team members across all levels
• Collaborate with cross-functional stakeholders to identify training needs, learning objectives and performance gaps
• Work with instructional designers to develop and deliver training programs – including new hire training, product knowledge, cross-skilling and up skilling, and leadership development
• Leverage a variety of training methodologies including instructor-led training, asynchronous e-learning, and simulation-driven learning
• Work with People Operations to ensure training programs support Infinitus company objectives and positively contribute to employee satisfaction & retention
• Maintain team scheduling, training records, documentation, and training materials

We are looking for someone who has:

• Excellent people management skills and is a leader that’s passionate about developing others
• A proven track record of developing and executing on impactful training programs
• Must have previous Healthcare experience preferably from a Health Tech company
• Experience in operational team management and familiarity with call center training programs
• Experience in successfully managing multiple projects under tight deadlines
• Strong written and verbal communication skills
• Strong attention to detail and interpersonal skills

The right candidate will thrive in a fast-paced virtual call center environment. They will have This role will focus on supporting the Learning & Development department through the hands-on portion of employee training (Nesting). This role requires experience in operational team management, knowledge in call center performance metrics (KPI/SPI), project management, and a high degree of execution. We are looking for candidates familiar with call center training programs and experience supporting multiple lines of business.

Infinitus Systems, Inc. is an early stage startup building a voice automation platform to enable businesses to communicate with each other efficiently. Infinitus has raised $51.4M to date and is backed by Kleiner Perkins, Coatue Management and Google Ventures. Healthcare is one of the biggest contributors to the US GDP and we are on a mission to reduce the complexity and spend on healthcare backoffices. At Infinitus, you will have a unique perspective on the development of cutting edge technology while working with major players across the healthcare industry in the US.

Infinitus is made up of engineers, product managers, AI trainers, and operations specialists who collaborate on all kinds of projects. We not only encourage each other to do our best work, we also share our pet pictures, our favorite recipes, and stories from our vacations.

At Infinitus Systems, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.