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Learning Program Manager, Product - Remote

About Highspot

Highspot helps sales teams improve customer conversations and achieve their revenue goals. From content optimization and performance analytics to in-context training, guided selling, and more, the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love. Using Highspot, marketing leaders have deep insights and analytics into the performance and influenced revenue of content, campaigns, and marketing assets. What makes the solution special? It’s loved by sales reps globally, and is the #1 rated sales enablement platform on G2 Crowd.

We are committed to diversity as both a moral and business imperative.

About the Role

We’re looking for an experienced, highly organized, and execution-oriented Onboarding Program Manager. You will be responsible for providing a world-class onboarding experience to Highspot’s newest Product Engineering team members (across the US and internationally). From content maintenance to facilitation of virtual sessions, you’ll be tasked with scaling Product organization’s onboarding program as we rapidly grow. In addition to owning the week-long onboarding program, you will also be responsible for partnering with various teams, both inside and outside of the Product Organization, to build impactful team and crew-specific onboarding learning paths.

We are actively seeking an innovator, communicator, influencer, and problem-solver. The right candidate will be fast moving and comfortable working autonomously, running the program while iterating and improving it. If you are passionate about providing an exceptional, learner-centric experience to technical teams, this role is for you!

What You'll Do

Run the monthly, week-long Highspot Product Onboarding, including the logistical details on all live sessions and online courses
Ensure a standardized, dynamic, and excellent new hire experience by setting clear onboarding learning objectives and success metrics that directly lead into our ongoing learning objectives
Measure Product Onboarding program’s effectiveness and continually iterate on the quality and breadth of the content provided with every cohort
Build connection and community within each onboarding cohort and beyond
Ensure Product Onboarding week content is always up-to-date and relevant
Partner with stakeholders across the Product Team to identify knowledge and/or process gaps and map the curriculum for the new hire’s first 90 days (for different roles/ disciplines within Product)
Expand the onboarding program to better meet the needs of different Product functions and roles by developing additional content and learning paths
Ensure the program continues to be remote and hybrid-friendly, with new team members being hired across the US and internationally
Build efficient processes to track and manage the onboarding program and look for ways to streamline and automate, enabling the program to scale
Build relationships and partner with Product stakeholders to shape the existing and future new hire onboarding strategy
Partner with pillars and crews within Product Engineering to develop pillar and crew-specific onboarding content
Create tools and resources that empower managers to onboard team members effectively
Ensure continuous alignment with People Team’s company-wide onboarding initiatives

Your Background

Passionate about supporting the success of new team members
2+ years of experience managing virtual blended learning (online courses and VILT) programs
Proven success running onboarding programs in SaaS or technology organizations (technical audience preferred)
Experience driving tools and process improvements to reduce onboarding friction & building a great new hire experience
Expert facilitator, communicator and community builder
Strong instructional design, learner-centric frameworks, and LMS administration skills
Proficient in Articulate 360 (Rise and Storyline) or similar authoring tools
Ability to analyze learning & onboarding data and improve the program accordingly
Ability to identify, prioritize, and successfully execute on competing priorities
Ability to network across the organization effortlessly and influence various roles and levels to drive collaboration and program excellence
Strong problem solving, organizational, and collaboration skills
Ability to thrive and adapt in a fast-paced, hyper-growth, and rapidly changing environment
Optional: Experience supporting and onboarding international teams

This position is available either in-office or remote, as applicable, at the following locations:

Arizona - Remote
Arkansas - Remote
California - Remote
Connecticut - Remote
Florida - Remote
Georgia - Remote
Idaho - Remote
Illinois - Remote
Maryland - Remote
Massachusetts - Remote
Michigan - Remote
Minnesota - Remote
Missouri - Remote
Montana - Remote
Nevada - Remote
New Hampshire - Remote
New Jersey - Remote
New York - Remote
North Carolina - Remote
Ohio - Remote
Oregon - Remote
Pennsylvania - Remote
Tennessee - Remote
Texas - Remote
Utah - Remote
Virginia - Remote
Washington - Remote
Washington - Seattle
Washington, D.C.
Wisconsin - Remote

Benefits

Comprehensive medical, dental, and vision benefits

401(k) Matching

Paid parental leave

Flexible work and vacation schedules

Discounted ClassPass membership

2 volunteer days per year

Transportation benefits

Competitive compensation and stock options

Fully-stocked kitchen

Annual company-wide events

Meaningfully contribute to a compelling vision!

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.

Highspot Glassdoor Company Review

4.5

Highspot DE&I Review

4.3

CEO of Highspot

Robert Wahbe

Approve of CEO

By Highspot

Highspot is the sales enablement platform that increases the performance of sales teams by bridging the gap between strategy and execution. With Highspot, our customers turn initiatives into the actions that sales teams must execute and enable sal...

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