Leasing Consultant at The Potomac at RiverHouse

WHO WE ARE

POSITION SUMMARY

WHAT YOU'LL DO

• Develop in-depth knowledge of the community to recommend the right apartment or the best retailer in the neighborhood.
• Conduct thoughtful and personalized tours to prospective residents to locate the apartment that best meets their needs, which ultimately results in new leases.
• Coordinate with residents and the team to ensure a smooth move-in experience.
• Participate in community activities and social events to build resident relationships.
• Leverage resident relationships and creativity to quickly respond to resident requests to drive resident satisfaction.
• Work a flexible schedule to include weekends.

WHAT YOU'LL NEED TO SUCCEED (REQUIREMENTS)

• Experience in customer service-related fields such as hospitality, retail, or restaurants, and the highest standards of integrity, creativity, and teamwork.
• Outstanding sales skills and a desire for continual learning and professional development.
• Strong aptitude for computer systems and software.
• Passion for providing exceptional customer experiences and embodying our core customer service elements:

• CARING – Demonstrated passion for caring about customers and co-workers.
• PROFESSIONALISM – Professional presentation and written communication skills.
• EMPOWERMENT – Proactive approach with a proven ability to take ownership of customer concerns.
• LEADERSHIP – Dependability as a team member who inspires others to achieve excellence.
• INCLUSION – Commitment to inclusion and treating everyone with kindness, dignity, and respect.