Legal Billing Specialist

We are hiring for a Billing Support Specialist to join our team! This is a remote position with the expectation to work during Pacific Time (9:00am - 5:30pm).

The primary role of the Billing Support Specialist is to perform administrative tasks in support of the client's billing department.

Position Responsibilities:

• Monitor and respond to inquiries sent to the centralized billing inbox
• Perform time edits
• Respond to billing inquiries or redirect to the appropriate biller
• Prepare ad-hoc reports, providing analysis of financial and historical data
• Provide backup billing assistance when the Biller is out of the office
• Assist in obtaining timekeeper approval for Billing clients
• Prepare invoices according to client billing guidelines
• Respond to inquiries timely and effectively
• Prioritize and meet aggressive deadlines while handling a high volume of work
• Build, maintain, and deliver professional customer service and maintain positive working relationships with all internal and external contact. This position requires routine communication with client contacts, and other personnel, both inside and outside the firm
• Perform other duties as assigned

Skills

• Excellent oral and written communication skills
• Ability to interact with clients in a professional, service-oriented manner
• Ability to work independently
• Ability to prioritize tasks and complete work within established deadlines
• Ability to thrive in a team environment and look for opportunities to provide additional support
• Strong attention to detail
• Ability to solve problems independently

Experience/Education:

• High School Diploma or GED required
• 2 or more years of legal billing experience
• Experience with Aderant/CMS, Elite, or similar software
• Proficiency with Outlook, Word, and Excel
• Experience with various e-billing vendor portals/hubs and Bill Blast preferred

The national pay range for this role is $37400 - $66000 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

Job Type: Full-time

Pay: Up to $54,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Experience:

• legal e-billing: 5 years (Required)

Work Location: Remote