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Life Medical Underwriter

Company Description

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers. 

Job Description

We’re recruiting for a Life Medical Underwriter to join us. We’re offering a competitive base salary. Reviewing customer applications to identify risk factors to assess whether we can offer Life, Critical Illness Cover and Income Protection applications.

We offer both home based or hybrid opportunities dependant on location, so will be happy to discuss at stage of application.

    What you'll be doing:

    • Accurately assessing and documenting life and disability risks by reviewing applications and decide which terms, if any, can be offered up to the value based on your autonomy level 
    • Ability to participate in or lead projects, which enhance the underwriting process and improve our systems and commercial viability, including instigating such projects, using own initiative, expertise and business awareness
    • Ensuring any requests for further information are appropriate and accurate and commensurate with the risk being assessed, ensuring the customer journey is not impacted unnecessarily
    • Identifying complaints and ensuring they are acted upon quickly and root causes highlighted to ensure compliance with complaints response time limits
    • Ensuring all work is accurately recorded daily to enable accurate communications to be delivered and effective business decisions made
    • Taking ownership of maintaining an excellent knowledge and understanding of legislative and regulatory requirements
    • Communicating with internal, external customers and third parties via all methods of communication in a professional and efficient manner ensuring customer satisfaction is maximised and expectations met by obtaining and giving the correct information
    • Understanding the commitments that are made about the level of service during the marketing and sales processes to ensure the area is capable of meeting those expectations and that customers’ reasonable expectation of performance and service are met

    Qualifications

    Who we're looking for:

    • Experience underwriting protection products
    • Thorough understanding of the risk factors for mortality and morbidity, as well as financial Underwriting
    • Extensive knowledge of all protection products
    • Understanding of legislations and regulatory requirements would be preferable
    • Excellent Written and verbal communication skills

    Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

    • The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
    • Generous pension contribution  
    • Life assurance   
    • Private medical insurance (permanent employees only) 
    • At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
    • Competitive family leave 
    • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
    • There are the many discounts we offer – both for our own products and at a range of high street stores and online   
    • In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

    Additional Information

    Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

    We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

    If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

    We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

    If you’re open to find out more, we'd love to hear from you.

    Average salary estimate

    $52500 / YEARLY (est.)
    min
    max
    $45000K
    $60000K

    If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

    What You Should Know About Life Medical Underwriter, LegalAndGeneral

    As a Life Medical Underwriter at Legal & General in Central Square, Cardiff, you'll play a vital role in creating brighter financial futures for our customers. Your primary responsibility will be to review customer applications for Life, Critical Illness Cover, and Income Protection, diligently assessing risk factors to determine the appropriate terms we can offer. You'll find a flexible work environment with options for home-based or hybrid roles, allowing you the freedom to choose how you work best. In this position, you won't just be processing applications; you'll engage in projects to enhance our underwriting procedures and streamline our systems. This means your expertise will directly influence the way we operate. You'll also handle information requests with precision, ensuring our customers receive a seamless experience. With a requirement for strong knowledge in mortality and morbidity risk factors, you'll be well-prepared to communicate effectively with clients and internal teams alike, ensuring exceptional service standards. Legal & General prides itself on being the UK's number one individual life insurer, offering excellent opportunities for career growth and development within a supportive culture of collaboration and inclusivity. We’re eager to welcome you to our dynamic team that values performance and encourages participation in various initiatives, from bonus plans to pension contributions and more, making sure all your needs are met as you grow with us.

    Frequently Asked Questions (FAQs) for Life Medical Underwriter Role at LegalAndGeneral
    What are the responsibilities of a Life Medical Underwriter at Legal & General?

    At Legal & General, the Life Medical Underwriter is responsible for accurately assessing and documenting risks by reviewing applications for Life, Critical Illness Cover, and Income Protection. This includes determining which terms can be offered based on individual risk assessments, leading enhancements in underwriting processes, and ensuring compliance with regulations. Excellent communication skills are essential for collaborating with clients and internal teams to maximize customer satisfaction.

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    What qualifications are needed for a Life Medical Underwriter position at Legal & General?

    To qualify for the Life Medical Underwriter role at Legal & General, candidates should possess experience in underwriting protection products. A thorough understanding of mortality and morbidity risk factors is crucial, along with extensive knowledge of protection products. Familiarity with legislative and regulatory requirements is preferred, accompanied by strong written and verbal communication skills to excel in this role.

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    Is remote work available for the Life Medical Underwriter role at Legal & General?

    Yes, Legal & General offers flexible work arrangements for the Life Medical Underwriter position. Depending on your location, you can choose between home-based work or a hybrid model that allows you to balance your professional and personal life comfortably. This flexibility is part of our commitment to supporting our employees' diverse working needs.

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    What benefits can a Life Medical Underwriter expect at Legal & General?

    Legal & General provides an attractive benefits package for Life Medical Underwriters, including a competitive salary, an annual performance-related bonus plan, generous pension contributions, life assurance, and private medical insurance for permanent employees. Employees can also enjoy at least 25 days of holiday, options to buy and sell additional leave, and various discounts on products and services.

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    What kind of career growth can a Life Medical Underwriter expect at Legal & General?

    Legal & General promotes a culture of career development for Life Medical Underwriters. You will have access to various initiatives aimed at enhancing your skills and knowledge in the field. Additionally, you'll work alongside diverse professionals who can provide mentorship and support as you progress in your career, with numerous opportunities for collaboration and learning.

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    Common Interview Questions for Life Medical Underwriter
    What is your experience with underwriting protection products?

    When answering this question, focus on detailing your specific experience with various protection products, including the types you have underwritten, challenges you've faced, and how you've overcome them. Discuss your understanding of risk assessment and show how your past roles have prepared you for the Life Medical Underwriter position at Legal & General.

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    Can you explain how you assess risk factors during the underwriting process?

    In your response, outline the key risk factors you consider when assessing applications, such as health conditions, lifestyle choices, and financial circumstances. Discuss your methodology for evaluating these risks and how you document your findings to ensure compliance and accuracy—this will demonstrate your capability and thoroughness in the underwriting role.

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    How do you handle customer complaints related to underwriting decisions?

    It's important to show that you handle complaints proactively and empathetically. Describe your approach to resolving complaints, including listening to the customer, conducting a thorough review of their situation, and ensuring that any feedback is documented for future improvements. Provide an example of a time you turned a complaint into a positive outcome.

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    What do you know about the regulatory requirements for life underwriting?

    Highlight your understanding of the legislative framework surrounding life insurance underwriting. Discuss specific regulations that apply in the UK and how you stay informed about changes in the regulatory environment. Illustrating your commitment to compliance is crucial, as it’s a key part of the Life Medical Underwriter role at Legal & General.

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    Describe a successful project you've led or participated in that improved underwriting processes.

    When discussing a project, emphasize your role and the results achieved. Explain the project's goals, how you collaborated with others, and any measurable outcomes that demonstrate its success, such as improved efficiency or accuracy in assessments. This showcases your proactive approach and initiative.

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    How do you prioritize your tasks when managing multiple applications?

    Detail your time management strategies, such as using prioritization methods like the Eisenhower Matrix or creating to-do lists. Illustrate your ability to manage deadlines effectively while ensuring accuracy in your assessments. This will reassess your potential to handle high workloads as a Life Medical Underwriter.

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    What communication skills do you think are essential for a Life Medical Underwriter?

    Emphasize the importance of both written and verbal communication in this role. Discuss the need for clear communication with clients regarding underwriting decisions and the necessity to collaborate effectively with internal teams. Provide examples of how your communication skills have contributed to successful outcomes in past roles.

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    What tools or software are you familiar with that assist in the underwriting process?

    Mention specific software platforms or underwriting tools you've used effectively in previous roles, describing how they aided in improving your workflow. If possible, relate your experience with technology to your prospective role at Legal & General, which may involve similar systems.

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    How would you maintain an understanding of the latest trends and changes in the underwriting industry?

    Discuss strategies you use to stay informed, such as attending industry conferences, subscribing to financial services publications, participating in webinars, or networking with other professionals. This shows your commitment to continuous learning and adapting to industry developments as a Life Medical Underwriter.

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    Why do you want to work for Legal & General as a Life Medical Underwriter?

    Your response should convey your admiration for Legal & General's reputation, values, and commitment to enhancing customer financial wellbeing. Discuss aligning your career aspirations with the company's mission and how you believe your skills and experiences can contribute to their ongoing success.

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    They are not only a top 20 global asset manager but also the UK’s largest provider of individual life assurance products and a market leader in managing retirement risk for pension schemes, both in the UK and US. Their purpose is to improve the li...

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    Full-time, hybrid
    DATE POSTED
    January 2, 2025

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