Program Manager – Service Partner Management

DescriptionResponsible for all Program Management activities for assigned accounts, including delivery of services within contractual scope and in accordance with business and program performance requirements. The role will own the relationship with each Service Partner and will serve as the primary communication interface for all Service-related matters.. Service Partner, in the context of this role, includes CDRs who perform service and rely on Leidos for parts only and subcontractors who perform service on Leidos’s behalf.Effectively manages and negotiates of all Service Partner Agreements.• Participates and supports assessments and strategic improvement initiatives of each Service Partner and/or CDR.• Provides regular feedback to Business Development lead on CDR Service performance, including opportunities to tune the CDR agreement as appropriate.• Maintains close partnership and communication with the Business Development owner of CDR management, ensuring strategic priorities, current equipment performance and future opportunities are well known and managed. • Conducts regular audits to ensure preventive and corrective maintenance activities are done according to current standards.• Reviews parts usage, investigates and mitigates usage outside the expected norms and ensure efficient and effective defective parts return routines.• Plans, organizes and integrates company resources, required to successfully manage assigned accounts, to meet contractual obligations, including and up to final payment.• Develops strong partnerships across the Division and functional teams (e.g. Business Development, Finance, Engineering, Products, Manufacturing, Supply Chain, Legal, and Quality)• Ensures Service Partners meet all requirements outlined in the Service Partner and CDR agreements.Coordinates technical and operational assessments or each Service Partner, ensuring partner meets the necessary training certification standards and has adequate tools and staffing to meet contractual obligations.• Prepares and reports program status to all stakeholders, including status reports and periodic Program Management Reviews with the Executive Leadership Team.• Monitors program readiness for achieving deliverables, and makes necessary adjustments to ensure deliverables meet customer expectations, are compliant, on time and within budget.• Effectively leads program support personnel, as needed, to achieve programmatic and organization goals.• Conducts periodic end user surveys to measure satisfaction of Service Partner performance and identify and action improvement opportunitiesPartners with the Technical and Product Support teams to ensure the implemented technical solution is compliant with contractual requirements and meets the user needs.• Ensures technical bulletins are communicated to Service Partners and are implemented in a timely manner.• Oversees the risk management process.• Participates in internal program reviews.• Reports project status to management as appropriate.• In conjunction with the technical manager and project controller, periodically reviews detailed technical, cost, and schedule performance.• Supervises staff, as appropriate.• Provides mentoring for growth of team.ESSENTIAL DUTIES AND RESPONSIBILITES:Communication• Serves as primary point of contact for all Service-related matters pertaining to Service Partners, including CDRs.• Manages communication plan to include all stakeholders• Provides regular status reports, delivering required technical reports, conducting program reviews.• Prepares statements of work Team Working• Works in a team, matrixed and remote environment to bring teams together to achieve technical objectives.• Provides leadership and goals for the team to achieve successful completion of a project. Cross Functional Working• Continually builds relationships with internal stakeholders to achieve the successful completion of projects.Health & Safety• Always follow and promote Group and Company policies and procedures.• Ensures all Company equipment and personal PPE are properly used. Equality • Fully Understand and always adhere to the Company’s Equality Policy. Company Values• Ensures all employees conduct themselves in accordance with our Corporate Company Values and Business Ethics at all times.Travel• Willing to travel to customer site as required by project.Requirements Criteria Essential Desirable Skills & Attributes • Broad knowledge of customer base and industry • Solid experience in budgeting, forecasting, procurement and cost proposal generation with the ability to articulate financial information fluently. • Contract Management • Excellent interpersonal skills and strong leadership skills, with the ability to delegate & motivate • Team focus\sed & positive • Computer literate and proficient in the use of MS Office: Projects, Word, Excel, PowerPoint and Outlook • Willing to travel internationally (short periods) • Strong communication skills • Ability to understand and interpret customer and contractual requirements. • Fluent in Spanish • Expert knowledge of MS Projects • Proficient in the use of Costpoint Experience • Proven ability to apply thought leadership with deep and substantive technical • Wide ranging technical background Leidos Security Detection & Automation expertise as well as advanced business knowledge • Proven experience of successful program delivery • Experience working internationally, coordinating activities with 3rd parties and direct customers. • Demonstrable experience of successfully influencing senior stakeholders regarding matters of strategic importance to the function or organization • Ability to write reports, business correspondence and to effectively present information to stakeholders • Working knowledge of financial concepts and measurements to program management e.g., ROI, earned value management, net present value etc. • Must be able to successfully negotiate pricing, terms and conditions with range of suppliers and customers. • Contract Management experience of working with and managing of NEC 3 and NEC 4 contracts • Salesforce CRM and/or CostPoint ERP • Previous experience in all or some of the following areas: ▪ Automation ▪ Automotive manufacturing ▪ Mechanical/material handling ▪ Conveyor systems ▪ Robotics ▪ Control systems ▪ Electrical power systemsQualifications • Bachelor’s degree in (BS) in Engineering or Business Administration or equivalent • PMP Certification • Degree Qualification in engineering / business management or equivalent Other • 5-years verifiable work history for airport passes (regional security vetting may be required on some projects) • This role will require regular travelOriginal Posting Date:2024-09-30While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.Pay Range:Pay Range $87,100.00 - $157,450.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.#Remote