Lending Services Assistant

The Lending Services Assistant is responsible for fulfilling interlibrary loan requests using ILL systems and shipping and receiving ILL materials using various delivery systems. The Assistant provides excellent customer service at the Help Desk including answering some technology questions and assisting researches on the use of library resources and services. This position also manages patron account issues including overdues and fines using FOLIO and other library systems. The Lehigh community takes seriously our commitment to antiracism and The Principles of our Equitable Community.

Position Number: S75980

Grade: 6-37.5; $30,830 - $37,010

This is an approximate range and is subject to change based on experience, skills and qualifications.

Special Considerations

Persons with disabilities who anticipate needing an accommodation for any part of the interview or hiring process may contact Kelly Woodbridge, Lehigh's Accommodations Specialist at kmp415@lehigh.edu

The duties of the position do not allow for a remote work option; the employee in this position will be required to work on campus where they can be fully accessible to the Lehigh community

Will occasionally need to stand, sit, talk, hear, reach with hands and arms, use hands to touch, handle or feel, climb or balance, pull or push and lift up to 50 pounds

Two positions available - hours are Tuesday - Saturday 9am-5pm with a 30 minute lunch

Qualifications

High school diploma or the equivalent combination of education and experience; Associates Degree in Library Science preferred

0-1 years related work experience

Excellent communication, interpersonal skills and a high level of customer service required

Excellent organizational skills, time management and sound judgment

Solid analytical, decision making and problem-solving skills, ability to work independently

Excellent computer skills with experience using word processing, spreadsheet and database software

Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position

Only complete applications will be considered therefore please complete the application in its entirety. Once the posting is removed from the website applications may no longer be allowed to be completed.