Back Office and Office Management internship

Lengow is a leader in intelligent e-commerce solutions that help brands and retailers drive profitable growth across the digital shelf. With powerful feed management, global price monitoring, and robust data capabilities, Lengow’s comprehensive SaaS product suite enables merchants to amplify product visibility online, outrun competition with informed pricing, multiply sales on marketplaces, and monitor brand presence among distributors. Since 2009, Lengow has fueled digital growth for over 3,600 customers across thousands of marketing and sales channels in over 60 countries.
Lengow is a profitable company.

The Role:

Here’s your updated and synthesized job responsibilities including the new office management tasks:

Billing & Account Management

1. Customer Onboarding & Registration – Create and verify customer accounts, assign subscription plans, and ensure accurate setup for billing.
2. Recurring Billing Setup – Configure automated billing cycles, tax compliance, and invoice generation while managing payment methods securely.
3. Billing Adjustments & Variations – Implement upsells, downsells, prorated billing, and annual price adjustments.
4. Dispute Resolution & Credits – Address billing discrepancies, process refunds, and issue credits as needed.
5. Account Cancellations – Handle cancellations, process refunds if applicable, and send final confirmations.

Collections & Legal Escalations

1. Unpaid Claims Management – Monitor overdue invoices, follow up with customers, and coordinate collection efforts.
2. Legal Escalation – Transfer unresolved claims to the legal department, ensuring complete documentation and support.

Office & Facilities Management

1. Office Supplies Oversight – Conduct bi-weekly stock checks for office, kitchen, and bathroom supplies, including Amazon vouchers for SDRs.
2. Happy Breaks & Events – Organize weekly happy breaks and plan team events (e.g., Christmas dinner), managing venues, attendance, and team communication.
3. Office Maintenance – Coordinate with service providers (water, fruit, cleaning, fire extinguisher company, etc.), handle incidents, office breakdowns, and manage employee access mechanisms/cards.
4. IT Supplies Management – Communicate IT equipment needs (e.g., headsets, chargers, adapters) and ensure timely procurement.

• Studies in Accounting & Finance, BSc/BA in Business Administration or other relevant fields.
• English and Spanish language mandatory.
• Good problem solving skills.
• Proactive and excellent team player.
• Strong analytical abilities.
• Ability to work under pressure.
• Strong methodical and organizational skills.

🪜 Hiring Process :

• Phone call with Maria our HR Specialist
• Interview with Helena, finance manager.
• Offer letter

Why Join Lengow?

• ✨ Benefits & Working Conditions
• Working Hours: Monday to Thursday from 9 am to 6 pm, Friday from 9 am to 3 pm.
• Flexibility: Work from home on Fridays.
• Environment: Fast-growing tech company, young and international team.
• Learning & Development: Opportunities for quick career growth.
• Company Perks:
• Gym membership discounts via Gympass.
• Private health insurance discounts.
• Free organic fruit and coffee.
• 📍 Location: Barcelona - Office with 360º views of the city.