Customer Service Representative I - Weekends

Lessen is one of the fastest growing companies in the real estate services industry.  Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve project estimates, check in on project progress in real time and pay vendors all in one place!  But we aren’t just a tech company.  We are also a property service delivery company offering renovations, turns and maintenance to residential and commercial clients.  Lessen recently acquired SMS Assist, an industry-leading facilities maintenance technology and delivery company. The new combined national footprint will serve more than 250,000 properties, facilitate approximately 2.5 million repair and maintenance orders, and complete nearly 20,000 renovation and turn projects per year.  Lessen has quickly evolved from exciting startup to valued partner, delivering scalable and turnkey property services to our clients.

The schedule for this role is Friday - Monday, 7:00 AM - 6:00 PM Central Time.

Job Summary

The Customer Service Representative acts as a liaison between our clients and our network of vendors by managing all our clients’ repair and maintenance needs within our technology platform, One by SMS Assist. This role communicates predominantly on the phone and electronically with clients and vendors to ensure all maintenance services are completed in an effective and efficient manner.

What You'll Do

• Develop and maintain positive client relations required to ensure superior client satisfaction

• Receive and handle customer calls and email requests for services

• Manage real-time inquires while keeping track of and responding to commitments

• Escalate all disputes or un-satisfied service confirmations in a timely manner

• Remain on the queue and address all requests and customer questions

• Maintain open communication with affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship

• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person

• Enter information into our database and ensure consistency and accuracy

• Demonstrate professionalism in communication, relationship development, customer service, etc.

• Shift flexibility may be required

• Foster a positive team environment

• Ensure confidentiality and accuracy of internal and external data

• Perform ad-hoc projects and other duties as assigned

You Should Have:

• Computer Skills: proficiencies in: Microsoft Word, Excel, Outlook preferred

• Ability to type 35 wpm at minimum required

• Professional phone etiquette and soft skills required

• 2-3 years of customer service experience preferred

• Customer Service call center experience preferred

• Undergraduate degree / internship preferred

• Intellectual agility and adaptability

Why Lessen:

·        Competitive compensation

·        Health, Dental, Vision, Life, Disability options

·        401K retirement savings plan

·        Paid vacation, federal and floating holidays

·        Maternity/Paternity Pay

·        Career advancement opportunities

·        All the tools you’ll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building.  Lessen is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.