Manager, Project Operations

Lessen is one of the fastest growing companies in the real estate services industry.  Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve project estimates, check in on project progress in real time and pay vendors all in one place!  But we aren’t just a tech company.  We are also a property service delivery company offering renovations, turns and maintenance to residential and commercial clients.  Lessen recently acquired SMS Assist, an industry-leading facilities maintenance technology and delivery company. The new combined national footprint will serve more than 250,000 properties, facilitate approximately 2.5 million repair and maintenance orders, and complete nearly 20,000 renovation and turn projects per year.  Lessen has quickly evolved from exciting startup to valued partner, delivering scalable and turnkey property services to our clients.

Lessen is seeking a managerto lead our Project Operations team.  In this role, you will oversee the team responsible for remotely planning renovation and turn activities. You will manage the team, put into place, and sustain an efficient, standardized, and scalable process that drives the scheduling, budgeting, timelines, and quality standards.  We are looking for a candidate who can demonstrate attention to detail, dependability, honesty, and integrity.  The right candidate will have leadership experience, strong critical thinking skills, perform well under pressure, be adaptable, and most of all, be a culture champion. 

• Supervise team Leads to ensure that they are enforcing the highest standards for quality, accuracy, and adherence to process.   
• Hold team Leads accountable for managing their teams and SLAs/KPIs.  Regularly evaluate current processes and develop new scalable systems and processes to scale the growth of our business. 
• Lead and coach the project supervisors to continuously develop their professional knowledge, operational proficiency, and leadership ability to improve performance and prepare them for career development. 
• Assist senior department leadership in developing department strategy, processes, and procedures that will enable us to achieve strategic goals. 
• Use insight from data to help identify opportunities and drive continuous improvement. 
• Provide informal coaching and formal feedback on a regular schedule. 
• Closely monitor the operational performance of all teams to identify the root causes of process and program deficiencies. 

• 3-5 years of related operations and people management experience
• Exceptional in coaching and developing team members to reach their full potential 
• Strong personal and professional judgement 
• Outstanding organizational skills 
• Excellent in engaging a team through communication, processes, personal impact, and influence.
• Ability to comprehend and deal with rapid changes and remain flexible and calm in the face of uncertainty. 
• Relationship builder, influencer and team player who is comfortable working with stakeholders in multiple departments.  
• 2 or more years of construction related experience strongly preferred
• 4-year degree or equivalent applicable experience 

Why Lessen:

·        Competitive compensation

·        Dental, Vision, Life, Disability options

·        401K retirement savings plan

·        Paid vacation, federal and floating holidays

·        Maternity/Paternity Pay

·        Career advancement opportunities

·        All the tools you’ll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building.  Lessen is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.